Genova Diagnostics is a company recognized for its highly accurate parasite testing, which often helps patients misdiagnosed by standard western medicine. Their testing services go beyond regular labs, providing detailed insights into health issues such as antioxidant support, mitochondrial function, and toxic exposure. Customers appreciate the comprehensive, color-coded reports and informative videos that explain how to interpret the results and take actionable steps. The company offers various testing options, including saliva and other sample kits, which are easy to use and deliver results typically within a week or two. Many clients report positive experiences with the testing process and results, noting that the information has helped them improve their health with natural or homeopathic treatments. The customer service at Genova Diagnostics receives praise for going above and beyond, with representatives like Carrie P assisting with test requisitions and clarifying billing procedures. Customers are advised to pay upfront for tests to get discounted rates and avoid higher bills or insurance complications later. Although some billing issues have occurred, such as unexpected full payments or confusing bills, these are often resolved with good communication and follow-up from the company's staff. Overall, clients recommend Genova Diagnostics for its innovative testing, helpful support, and the valuable health insights it provides, despite occasional billing hiccups.
I'm confused by the negative reviews? I ordered my own testing, testing was simple and I received my results in a week. Everything went smoothly and I plan on using Genova again in the future .
June 2022
Every-time I call the office the personnel are all very pleasant snd helpful The website is quite easy to navigate.
November 2021
Josh reached out and helped me resolve this issue. He explained everything clearly and took the time to look into it for me. If he had been the one to help me from the beginning I doubt I would have had a problem. Appreciate it Josh!
