Home Improvements in Asheville, NC

“All I can say is I'm very thankful for Michelle (Pro-Sales) and Brian (Department Lead). I had $600 bucks' worth of material that needed to be picked up and returned. I was informed that Home Depot would pick up any unused material and take it back to the store for a return/refund, which is one of the reasons I chose to go with them for my building material needs. I was beginning to get frustrated due to the numerous failed attempts at trying to get HD's 3rd party delivery service to pick the material up. Thankfully, Michelle who is new to the store decided to take matters into her own hands. Michelle worked diligently to pinpoint the reasons for the 3rd party delivery services lack of action. I know this wasn't an easy task, as I was a manager at Lowes for quite some time and truly understand the headaches that come along with communicating with different 3rd party vendors. Michelle and Brian spent no telling how much time trying to get to the bottom of this situation, which they obviously didn't have to do. Finally, they came to the conclusion that the best course of action was to step away from their already hectic workday, take matters into their own hands, ride out to my house which was 20 minutes away, hand stack all the material themselves into the back of their truck and take it back to the store. This day and age you typically don't see this kind of customer service. I must say it was a breath of fresh air witnessing this above and beyond level of customer service. Home Depot has accouple of great ones in Michelle and Brian!
Thanks Again!”

“Best experience of my life lol thank you to “Bill with one L!” He put together our chicken coop in record time and legit had it ready to load onto my truck by the time I arrived!!! Forever grateful. Give this man a flipping raise! ;)”

“Sheri Warren (not sure of spelling) at the Smokey Park Hwy location gave exceptional customer service!!! I ordered online and both items didn’t show up as to be delivered. She fixed it just in time for the driver to get me all the items I ordered! Really appreciate her expediting this and knowing how to pull of the strings together! Rare this day and age!”

“We have been working with Home Depot regarding a home renovation. RC (flooring) and Kloe (kitchen design) have been great to work with. Incredible customer service and attention to detail.”