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February 2024 by Andrew Austin
This is a better Best Western close to Sugar Mountain and pretty close to Beech Mountain for skiing. The front desk were super welcoming and helpful. The breakfast is average but just fine, and plentiful, and the coffee was hot!The room was clean and comfortable, hot water ran hot and didn't run out, even with a couple of baths and showers. TV worked fine, with standard channels, better picture quality than expected.Rooms: Very comfortable and warm, the bathroom and bedding was very clean.Nearby activities: Close to ski slopes and eateries.Walkability: Not much to get to on foot; my son and I crossed the road to eat at a good Asian restaurant.Food & drinks: The hotel supplies breakfast, which was just fine, but the only other food and drinks were from vending machines, which of the three I tried didn't take dollar bills. The front desk were happy to exchange for quarters. There were few options and nothing healthy, except water!
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February 2024 by Deborah Garon
Warm, dry and safe in the storm.
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February 2024 by Jacquie Hooker
The Best Western Mountain Lodge at Banner Elk was very clean, the staff was very friendly, there is plenty of parking, and nice breakfast options offered.Rooms: Clean & comfortableNearby activities: Beech Mountain & Sugar Mountain Ski ResortsWilderness Run Alpine CoasterBanner Elk downtown areaLinville Caverns
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February 2024 by Sarah Wilkes
Heather, Renee, Tanner (I wish I could name them all) were our guardian angels! Truck broke down and they had a place for us to stay, made sure we had food and everything we needed! Went above and beyond to make us feel safe and that we were in good hands! Room was very clean. Beds comfortable. Property is beautiful! Will be coming back and staying here! They truly made us feel like family. Thank you!
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February 2024 by Sam Martin
Rooms are very basic.The lodge is very large.The location is dynamic and beautiful.The staff was incredibly friendly and accommodatingBreakfast in the morning was what to expect from a motel with breakfast. But they had tons of it.Prices were incredibly good.
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January 2024 by Sohrab Singh Ishar
Very clean rooms. Perfect for a night stay when visiting Sugar or Beech Mnt. Decent complimentary breakfast.
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January 2024 by Linda Banales
The manager and staff are the best we stay there a lot thank you for being so
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December 2023 by Marcelo De O. Cercal
Our first time visiting Sugar Mountain NC, we happened to stay at this hotel, we loved the place, clean quiet cozy,Wonderful breakfast.A special thanks to the front desk attendant, very friendly from the moment we arrived until the time I had to leave very early, 5 am offered me a coffee worried about our trip.We can only thank you.Thank you very much for treating our family with such care.Nearby activities: A few minutes' drive from Sugar Mountain, Beech Mountain.
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December 2023 by Wehong Lim
Great location for a vacation spot. Close to beech beach ski resort (20 mins)and sugar mountain ski resort (10 mins).Great breakfast selection. Has sausages, biscuits, gravy and other tasty treats for kids.
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December 2023 by Joey Jursic
Fantastic location and very caring front desk staff. I have always had a great experience here and will continue to stay here any time I come to sugar mtn.Rooms: Clean, quiet, pillows could be better but comfy bed.Nearby activities: Skiing is fantastic here, will always stay here for skiing and local visits to banner elkWalkability: Not very walkable, not much around to walk to.Food & drinks: Coffee always available, juice in the morning
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December 2023 by Lauren Beighey
We really enjoyed our (brief) stay! The room was cozy, clean, nicely decorated, and well equiped. They provided a pack n play for our baby. Breakfast was good, a wide variety of food. Check-in and out was easy and quick. Location is convenient to restaurants and other needs. Its fairly close to Beech Mtn Ski Resort. Highly recommend and we will definitely stay again if we go back to the area.
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November 2023 by Adrian White
This is an ok hotel. It could use a remodel. Carpets are a little worn out. Sink was cracked. Rooms didn't smell bad but just older. Front desk people were amazing and friendly. I would stay here again. Just not the top of the list.
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November 2023 by Curt Ellis
When making reservations over a month ago, I talked to the property and was assured that the pet fee was $10 per night and the website confirms this.FYI to prospective guests. This property WILL charge you $20 per night for every night you are there.Deceptive practices. If it were $50 per night and they were up front about it, I would have no issue with it. They also DO NOT service the room daily, you have to make your own bed and request towels when needed.Breakfast is mediocre at best.
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November 2023 by Melissa Bunch
Great place to stay. Very nice people. Beautiful mountains view around the hotel. Great sleeping bed. Very nice shower, sink, and bathtub, etc. It has been very enjoyable here in this beautiful area of the mountains with the beautiful colors of the fall leaves on the
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November 2023 by Sonya Abrams
We had a good experience! Ronnie assisted us at the front desk and she was great, friendly and very accommodating. The room was comfortable and the price was good plus the location was good, close to downtown.
