This place is the worst. Old, outdated, shady business practices with terrible staff. Go check out some of the other great shops in the area. How this place stays in business while surrounded by actual shops with amazing staff is beyond belief.
Great place to rent gear, all the reviews about the young kids being very helpful was spot on. Very friendly, not pushy, ask great questions to ensure we had everything we needed to be safe, and didn't try to sell us all the expensive new gear.
The young guys working this shop were so incredibly friendly and quick to get our gear together. We just needed skis + poles for our family of four. They provided good conversation while we waited and definitely put a positive spin on our ski trip to sugar mountain - which was truthfully a bust due to bad weather.