Verizon is a telecommunications company that offers a wide range of products and services, including cell phones, wireless plans, and accessories. The reviews indicate that the company's staff members, such as Kaylee, James, Christopher, Elijah, and Eli, provide excellent customer service. Customers have reported being satisfied with the experience of purchasing phones and receiving assistance with data transfer and technical support. While the selection of phones may be limited at times, the staff members are described as informative, helpful, and patient, even when customers lack technical knowledge. Overall, the reviews suggest that Verizon's Russell Cellular store is the place to go for Verizon-related needs, with a focus on providing a positive customer experience.
I had a great experience at Black Mountain Verizon. Chris is the new owner and he is all about service. He set up my new Apple Watch and filled me in on all the trade-in options for my current phone. He was very patient and helpful as I considered my choices. It was such a pleasant experience, Thank you, Chris!
July 2025
Very helpful and knowledgeable. Would recommend people here. Very one on one
February 2024
New trainee will do great if he pays attention to trainer.....He has great attitude plus good customer skills.....
