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February 2024 by CHICKEN FOOT
New trainee will do great if he pays attention to trainer.....He has great attitude plus good customer skills.....
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January 2024 by Bryan Coward
On multiple occasions this store has been extremely unhelpful to my wife and I. We've been Verizon customers for over 20 yrs and this store's service is not inline with our overall Verizon experience. They only sell phones. They will not assist with service, device changes, plan changes, or basically any questions. I don't even know why they had a Verizon logo on their store. The employees are rude and unhelpful. Go elsewhere for your Verizon needs.
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November 2023 by J. W.
Eli delivered great service, quick setup w my new phone. Thanks sir!
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October 2023 by Bill Mitchell
Wonderful service! Eli helped us and we could not have been in better hands. Very happy with this Verizon store.
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October 2023 by Bill
Wonderful customer service. Eli is terrific and extremely knowledgeable about his product.
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July 2023 by Pam Collins
I purchased a new cell phone from this location. That experience was okay. At this time, I was encouraged to purchase a PureGear LightSpeed Wall Charger for $34.99 since my new phone was NOT supposed to be charged with my current older charger. I purchased and in less than 3 months, it would no longer charge.I went to the store and they sent me to Puregear website to file a warranty claim only to find out that I needed to pay an additional $12.95 to get another one shipped to me. I would then have over $50 in a wall charger that still may last less than 3 months. I called the Russell Cellular customer service line to ask for any assistance to my situation. Unfortunately, there was nothing they would provide me except to go through the Puregear website (no phone number for customer service!) and pay additional.The result is the store cannot do anything to back up what they are selling in accessories and the Puregear could care less their equipment lasted less than 3 months. Lesson learned! Customer service is not what it used to be unfortunately!
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June 2023 by Zoey
I placed two orders online to pick up in store and someone at this store canceled both orders without any notice or explanation which was incredibly unprofessional and disappointing if you’re ordering online for pickup don’t do it here unless you can appear instantaneously or they will cancel your order the same day you place it!
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April 2022 by Brian Huber (BeLo)
My sales person, Christopher, was very helpful and nice. No pressure to buy anything I didn't want. Good experience!
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March 2022 by Barbara Bowman-Hensley
Eli did a fabulous job of saving my old data on my dying phone and transferring it to my new phone. So patient, kind and professional. Very understanding for those without all the tech knowledge. Made this experience outstanding instead of stressful. I cannot thank him enough ! Will always go back to this store
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March 2022 by Kathleen Borg
Christopher was very knowledgeable and helpful in purchasing a new phone. I would recommend this store and him, if you have any dealings with Verizon and/or buying a phone.
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March 2022 by Sherrie Biggs
Jackson was amazing I got a new I pad he made me very happy I can’t thank him enough thank you Jackson Sherrie
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February 2022 by Mike Gar
Jackson; Christopher and Elijah are absolutely amazing with the customer service and technology support. Excellent at multitasking to meet all client/customers in a timely manner. Russell Cellular is the place to go for Verizon needs!
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February 2022 by Mary Martinez
Wonderful customer service!!! Eli was so helpful, kind, and knowledgeable. I couldn’t ask for a better experience!
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January 2022 by Katie Mcdevitt
This store is much better than the big one in Asheville there was no fuss or attitude or anything thing like very helpful
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January 2022 by Teresa Stone
Eli was "right on"! I didn't know for sure what I needed but Eli took care of it and I was assured that if it wasn't the right fit there would be no problem, just bring it back...it was what I needed, so thanks Eli...everything is good!
