Verizon is a telecommunications company that offers a wide range of products and services, including cell phones, wireless plans, and accessories. The reviews indicate that the company's staff members, such as Kaylee, James, Christopher, Elijah, and Eli, provide excellent customer service. Customers have reported being satisfied with the experience of purchasing phones and receiving assistance with data transfer and technical support. While the selection of phones may be limited at times, the staff members are described as informative, helpful, and patient, even when customers lack technical knowledge. Overall, the reviews suggest that Verizon's Russell Cellular store is the place to go for Verizon-related needs, with a focus on providing a positive customer experience.
I've had great experiences the past few times I've went in the store and dealt with the manager Zack! He always has a smile on his face and friendly.
April 2026
Awesome service! Zach explained everything so I could understand ! He made me feel important not like an idiot for not knowing! Black Mountain is a small town and the service here has always been excellent! I’m never disappointed!
April 2026
Zack was so helpful and knowledgeable about all my questions and concerns!! Wish everyone could be as good!!!
