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December 2023 by Justin Goodell
Terrible location. Drove my wife from Abington, VA so she could open an account. Even got a speeding ticket en route. Drove an hour for her to be told her ID, Passport and old maiden name ID couldn't be used to open her checking account. The employee was very dismissive and rude.I will be closing my savings, checking and two credit cards asap. We will find another bank where we feel welcome. ✌️
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September 2023 by Anne Timperman
We needed to notarize documents with witnesses. We just walked in and the team took care of us very quickly and efficiently (it took 3 people due to the need for witnesses). Thank you
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September 2023 by Jonathan Burrow
I will be emptying my account soon. This is a review towards BOA as a whole, not necessarily this branch.
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August 2023 by Maddie Ellis
Had to open a new account – they said my debit card would still work. I even asked if I should test it at the ATM and they said that wasn’t necessary then I got stranded with no money
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July 2023 by Morgan Gates
Teller with the brown curly hair & glasses… Melissa, I think. How rude can you be? I say “Hi how are you” before handing her my deposit and she just sticks her hand out and stares at me. I say “hows your day going?” Ignored again. I’ll never give up… she hands me my slip & I say “ have a good day!” So loud you’d have been startled standing next to me… ignored again and she even rolled her eyes?!?!!! I’m a teller too, and she really blew me away with her attitude. No one like that should be customer facing EVER. She makes it seem like I’m inconveniencing her by speaking to her.
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July 2023 by Barbara Parkinson
Very friendly people. We got right in with a personal banker who answered all our questions and helped very much.
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June 2023 by Zoe Mohundro
I have never felt more welcome inside of a BofA that I did today when I visited this branch. Each individual was so nice and welcoming, even friendly. I have been to my fair share of banks in person, and most employees are acting miserable in life, or just flat out not concerned about you as a client, but this branch is the complete opposite. I also love how the branch manager sits in the lobby and greets clients as well! She doesn’t hide behind a door! Beth was great with my account maintenance process as well! Thank you all!
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June 2023 by Allison G.
rude tellers, for what reason?? who knows. asked how her day was and had my money sorted & she complained about having to count the cash? is there not a machine used to do that, i really doubt she was counting by hand. atm is sooo slow
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December 2022 by David Hardage
Very fine service! And they still offer a drive thru service, unlike many banks.
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December 2022 by Deniece Wood
Worst bank I have ever had the displeasure to work with! Also, people, be aware that if you have family members on a fixed budget with SS or disability payments, BOA takes money from them! Get out while you can!
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December 2022 by Kirk Beauchamp
I visited B of A in Boone, NC this morning. The staff was super friendly and they were able to take care of my business in short order. I will certainly go back in the future.
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October 2022 by Dana Higgins (Ghostlady)
Been our bank for years. Always helpful, never a problem they couldn't solve for over 10 years.
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August 2022 by Kiley Robinson
I came in to deposit a good bit of cash that I didn’t feel comfortable going to the ATM to do. Melissa was working with me but had a attitude and made several unnecessary smart comments. Not sure why she was being so rude. Apparently she wants us to fill out a sheet when depositing cash before getting to the clerk. When she asked if I had it with me before I could even answer she was like “nope you don’t? Great”. She was also rude about me not knowing how much cash I was giving her, it was hundreds of ones which i’m not going to count. Melissa said “You don’t know how much this is? You didn’t count?” She’s going to use the machine that counts my cash anyways why does it matter? She made me feel as if I were waisting her time when it’s literally her job and it a quick transaction. Not to mention there wasn’t even a line behind me or anything.
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April 2022 by Cindy Herold
I have to pay a contractor and can't get to the bank by 4 pmtried to call and could not get an answer
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December 2021 by Dee Bee
The negative reviews have been quite kind compared to the problems this branch conveys. I would not call them under staffed - rather mismanaged. I recently experienced the closing prior to posted hours, one teller to handle drive thru and lobby customers at 1.30. Two employees walking around and talking to one another instead of servicing customers, setting appointments for customers who were standing in line to come back to discuss account issues while two employees were available. This branch has NO customer service values! Plenty of other banks in Boone. I suggest you visit another and take your business there. I reported to corporate and hope they take the necessary steps to help the existing customers here.
