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March 2024 by Alexis Lee G.
horrible, horrible customer service. live FaceTiming someone to see which merchandise the granddaughter wanted, and were told to stop! no reason! wanted skin boots, mink trimmed jacket and kid boots, jeans and shirts. I wouldn't spend my american owned business money there!! PERIOD!!
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February 2024 by Chad B.
They treated us very kindly and were extremely helpful in helping my wife pick out a pair of boots along with all the other items we bought. Do not listen to the negative reviews. The staff is great!
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February 2024 by Danielle J.
If I could leave 0 stars, I would. We're visiting from out of state and my friends wanted cowboy hats. We were looking around to find the right size and the old man whom is the owner walked up to us and pointed to his "no pictures allowed" sign. We looked at him and said we didn't take any pictures and he responded "good" and walked away. He has terrible customer service and was also extremely rude to someone else walking in. After reading these reviews, it makes sense. We put the cowboy hats down and walked out. They will not be receiving any of our business.
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January 2024 by Logan
My wife and I went into this store while on a weekend getaway, and my wife tried on 2 or 3 shirts/vests that she was debating on purchasing. Throughout the entire experience the old man in the cowboy hat (possibly the owner?) was aggressively pushing us to buy an item. When my wife and I talked about the steep price of the items, we decided to not buy them today, but to maybe save up and come back later since we’re sort of tight on money. As we were walking out of the store and politely said “thank you!” the older man in the cowboy hat bluntly said, “Now I thought you liked that vest…What’s wrong with it?”. So my wife politely replied that we were tight on money and may return later. The old man then rudely replied, “Well then don’t try anything else on!”. Naturally, I was surprised hearing how grouchy he was, and I laughed at his reply. But rest assured, after looking at his mean mug I realized he was dead serious. My wife and I quickly exited the store and we will definitely NOT be returning. I’ve never felt so pressured in a store to buy something before, and then treated so rudely when we decided to hold off. I’d recommend not giving this rude shop owner any business. Although, in the end I only have myself to be disappointed in. I should have known that a husky, 60-ish year old man dressed like he’s in Bonanza working in a retail store wouldn’t have the best manners. Other than this unfortunate experience - Great weekend!
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January 2024 by Logan S.
My wife and I went into this store while on a weekend getaway, and my wife tried on 2 or 3 shirts/vests that she was debating on purchasing. Throughout the entire experience the old man in the cowboy hat (possibly the owner?) was aggressively pushing us to buy an item. When my wife and I talked about the steep price of the items, we decided to not buy them today, but to maybe save up and come back later since we're sort of tight on money. As we were walking out of the store and politely said "thank you!" the older man in the cowboy hat bluntly said, "Now I thought you liked that vest...What's wrong with it?". So my wife politely replied that we were tight on money and may return later. The old man then rudely replied, "Well then don't try anything else on!". Naturally, I was surprised hearing how grouchy he was, and I laughed at his reply. But rest assured, after looking at his mean mug I realized he was dead serious. My wife and I quickly exited the store and we will definitely NOT be returning. I've never felt so pressured in a store to buy something before, and then treated so rudely when we decided to hold off. I'd recommend not giving this rude shop owner any business. Although, in the end I only have myself to be disappointed in. I should have known that a husky, 60-ish year old man dressed like he's in Bonanza working in a retail store wouldn't have the best manners. Other than this unfortunate experience - Great weekend!
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January 2024 by Logan S
My wife and I went into this store while on a weekend getaway, and my wife tried on 2 or 3 shirts/vests that she was debating on purchasing. Throughout the entire experience the old man in the cowboy hat (possibly the owner?) was aggressively pushing us to buy an item. When my wife and I talked about the steep price of the items, we decided to not buy them today, but to maybe save up and come back later since we’re sort of tight on money. As we were walking out of the store and politely said “thank you!” the older man in the cowboy hat bluntly said, “Now I thought you liked that vest…What’s wrong with it?”. So my wife politely replied that we were tight on money and may return later. The old man then rudely replied, “Well then don’t try anything else on!”. Naturally, I was surprised hearing how grouchy he was, and I laughed at his reply. But rest assured, after looking at his mean mug I realized he was dead serious. My wife and I quickly exited the store and we will definitely NOT be returning. I’ve never felt so pressured in a store to buy something before, and then treated so rudely when we decided to hold off. I’d recommend not giving this rude shop owner any business. Although, in the end I only have myself to be disappointed in. I should have known that a husky, 60-ish year old man dressed like he’s in Bonanza working in a retail store wouldn’t have the best manners. Other than this unfortunate experience - Great weekend!
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October 2023 by Ronald Perry
Best selection of western style boots around.Great craftsmanship!
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October 2023 by Gary Shipman
Two years ago my wife and I came to the store to try and find boots for her very hard to fit feet. The staff spent all kinds of generous time with us and went the extra mile (and then some) to find a pair that actually fit.We also purchased two Stetson hats that we are very pleased with.This week I went in to look for another Stetson and the owners went out of their way to assist me with what I was looking for, and again came through with the exact one I wanted.We have had nothing but great customer service and have always been pleasantly surprised that they have had what we wanted in stock for a fair price.Thanks for everything ya’ll!
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October 2023 by Cam Herder
I was in town today looking for a pair of boots for an upcoming wedding. The lady that I is the owner was an awesome help. I was trying to decide between two pairs we had set out when the male owner approached me completely out of the blue and told me to “get out” he said that I had “worked the hell out of his wife” and that I needed to leave and never come back. Needless to say I thought he was kidding - he wasn't. Long story short I have never had such a weird/negative experience in the retail world. I wont go back and I suggest if you are reading this to take your business somewhere else. I dont often read google reviews but if I had I would have known that this is a pretty regular occurrence for the owner of this store.
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July 2023 by Meagan Ingram
Huge selection of boots for all sizes. I've purchased boots here twice and have a hard to fit foot. The service is incomparable. Amazing place to find a pair of boots and other western wear. The shirts are nice and top quality also.
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July 2023 by Lori Crooks
Large variety of gear; boots, hats, shirts, jeans, etc. The service was AWFUL!!!! There was 1 salesperson in the "Boots" department, helping a customer and another sitting on a chair, refusing to help a customer with sizing. The customer was polite and did not deserve the disrespect the salesperson gave her and her children! She finally gave in and left. We also let the shop after that treatment.I am so glad that there are shop owners that make so much money that they can be positively rude and unhelpful to their customers. I will not purchase anything at this store !
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July 2023 by Linda D.
You are at the right place for western wear and service. I love this store and the owners! I have bought many boots, clothing, and hats from them. Ellen and Daryl are extremely knowledgeable on everything boots. They took the time and let me try on multiple boots without me feeling rushed.
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June 2023 by Thomas Garrett
I am very disappointed. First, and last time I'll ever set foot in yalls store. I had a pair of boots picked out I was about to buy, I tried another pair on and when I did the little plastic tag broke. Well the old man there said " do you like them"? I said no they are too slinder for me. He replied " well don't try on anymore boots, you broke the tag". So I put the boots back in the box, and left. Went to mo's boots and bought a pair. Yall just lost over 300 dollars over a 10 cent piece of plastic
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April 2023 by Laurie Bagbey
Always a great experience here. Wonderful products exceptional staff and all around fun store!
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April 2023 by Elizabeth W.
Unfortunately the old man up front (the owner) is extremely rude. Both times I have visited the store, we have been treated rudely. I will be taking my business elsewhere.
