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December 2024 by S G
My one and only experience with this store was terrible. I purchased a discontinued weight rack online, advertised as a “floor model”. It was a great deal and the exact model that I wanted for certain reasons. The store is 2.5 hours away from me so I made a special trip for this. Before leaving home, I called the store and spoke to someone about my purchase. Because I know people can make mistakes, I asked this person to put eyes on the rack and make sure it’s ready before I traveled there. This person said yes it’s here and even described it in detail to me. So I hit the road. When I arrived, someone, possibly a manager, wheeled out the newer version of the rack I ordered, which is not the right item and I certainly wouldn’t have traveled for it. It seems the person I talked to on the phone never looked for the rack, maybe just described the online picture? They wanted to make it right by giving me the newer rack at no extra charge. The remorse was weak. Frustrated but hopeful that I could profit from selling it, I drove home with the item I didn’t want. It’s been nearly two months now I’ve been trying to sell it at a deep discount from Dicks retail price. I may end up returning it within the 90 day period having made no money to offset the time and gas expenses I incurred as a result of Dicks’ total screw up. You did not listen to me when I called nor did you appreciate why I called ahead. I told Dicks corporate about it and spoke to a Customer Advocate. Basically they have no interest in truly making this right either. So buy online with caution. Or just go in the store. Or better yet shop elsewhere.
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June 2024 by Corey McIver
Went in to regrip my putter and got excellence service. Ben was absolutely excellent and gave me every option possible. Give him a raise!
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January 2024 by Woo_ra
Service was great...didn't have what I was looking for.
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November 2023 by BTOWN HAVOC RL
Have signs up purple dots-90% off, green-75% off, pink-50% off. Spent 1 hour in store. Had a buggy full of marked down items and they said “this stuff shouldn’t have dots on them.” I had 12 of the same items. Like I put green dots on 12 items. They’re all morons. The manager has no idea what the cashiers are doing and vice versa. Don’t put a dot on it if you’re not going to honor it.
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February 2023 by Rosetta Brodie
Im a true believer that first impressions are usually correct even if it is somehow masked.My grand daughter and I visited yesterday for a specific purpose. As soon as I walked in a man and woman were talking. I assumed they were team leads, perhaps managers. They saw me and the woman immediately said is there something I can help you with? For the record, they did everyone like that came in.At that moment, I felt attacked. If this was the welcome committee, I didn't feel welcomed. I felt somewhat harassed in a subtle way. Customer service o should have a natural feel this experienced made me feel like I was intruding. It was awkward. TIP - Just greet people with a natural tone if you can. Don't force the experience. This would have made my experience better.
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December 2022 by Ethan Knorr
the type of professionalism all stores should have
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November 2022 by Christa F.
Just wanted to review and say thanks for the level of customer service you provided today. I was looking for a specific pair of shoes that were on sale per the website, and your store had the last one in the size I needed. I called before coming, and by the time I got there, the person met me at the door and with few words said, knew exactly who I was. He guided me to get in line and brought the shoes to me. Very nice and helpful with a speedy process. I just wish I'd gotten his name but thank you!
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October 2022 by Amy Frye
Looking for volleyball shoes. Very small selection but got something that will do. Great selection of clothing and sales.
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August 2022 by Courtney P.
The store is ok. Employees are friendly. We utilize the company when we have a specific need, but it definitely is pricey. My only thing with this particular store is that they no longer give a military discount which really isn't a big deal. I don't expect any business to do so, and as a military family, we rarely ask if anyone does. However, the one in Durham gives 10% and still does as far as I am aware. Presented with the two options, I'll choose Durham any day.
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July 2022 by Jenny Javier
BEAWARE: check refund information before accepting a refund. I just went through a great ordeal just to find out my refund was put on the incorrect card. Not only that It was on a card I have no association with. Management does not care either. They were the ones who did this. Corporate customer service is just as bad. They will not find a resolution. After a week I finally got an update.
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June 2022 by Terrance Palmer
Had the golf bag I was looking for
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June 2022 by Amelia Berntson
good customer service.
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June 2022 by Janet Rash
Shop there often for "hubby" gifts.
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June 2022 by Erik Barton
Great staff!
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June 2022 by Vic L.
Their bass fishing supplies have really went down hill in last few years. Heading over to academy sports
