Fidelity Bank is a financially independent local North Carolina based community bank, in business since 1909. It offers a 'home town bank' feeling where customers feel cared for, noticed, appreciated, and prioritized. The bank stands by its customers, putting their needs first with a 'Right By You' focus, and only offers products they need. It provides competitive products and good technology to compete directly with big banks. Reviews from the Burlington area highlight great experiences and wonderful customer service. Customers report smooth transitions from other banks, loving the service received when opening new accounts, and excellent support during processes like closing on land. Staff are described as super helpful, amazing, a powerhouse with a can-do attitude, and quick to respond with information. Many customers look forward to working with the bank more in the future.
The staff is always friendly and willing to go the extra mile to help a customer.
September 2025
I have absolutely nothing but wonderful things to say about my local branch here in Burlington, North Carolina! I had only ever dealt with BB&t for the last 30 years but the transition to fidelity and their products have been one of the greatest changes I've made!
July 2025
Opened up a new account with them and I loved the customer service that I received. Shoutout to Kendyl Weger she set me up and was super helpful through the entire process. Isaiah at the front desk is the man. He got me pointed in the right direction
