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“I had the pleasure of having Ximena take care of my package today. This store is out of the way for me but I am now a loyal customer. Between Ximena’s cheerful service and the honesty of this business, I plan to bring my shipping needs here.
There are 2 other locations closer to me. One location told me UPS no longer allows using recycled boxes for packages & I had to buy a new box. She told me UPS said corporate said old tape caught on the machines and jammed things up.
I went to another UPS store last week, using a recycled box. I was told I really should buy a new box because UPS was not going to guarantee the delivery of my package otherwise. I declined the new box and was told I was taking my chances.
Today, I used a recycled box and not once did Ximena try to sell me a new box or quote a policy that’s untrue. I looked up on the UPS website and they do allow recycled boxes for shipping and was prepared to quote the website. I did not have to because Ximena accepted my package and was very gracious and welcoming.
Knowing this store operates with integrity, they now have a loyal customer in me. Thank you!”
“The staff are extremely helpful in assisting with complex photocopying, stapling, and faxing. They are very friendly and handle matters efficiently and with total competency. It’s a delight to go to this store no matter the time off the year. If only the USPS would learn from their example, guess that’s wishful thinking.”
“The UPS team members that work at the store on Martin Luther King Boulevard, Chapel Hill NC . Are the best. I appreciate their services and understanding of any packaging problems I may have.”
“Hector was truly exceptional. His efficiency, speed, and expertise amazed me. I've been using this place for over three years, and this will undoubtedly be the best customer service I've experienced during that time.”
“This is my go-to location for all things shipping. The staff is always friendly and helpful. I have received some heavy shipments at this store and the staff has always insisted on bringing the boxes out to my car.”
“I have been a long-term repeat customer of this UPS Store location ...a statement I never thought I'd ever make about a print and shipping store. The biggest reason for this has been the wonderful help provided by Casey over the years. Casey is hands down one of the most knowledgeable, competent, and eager-to-help person you can imagine. Glad to have found this place!”
“I was in and out in a matter of 3-4 minutes. It was busy but with holidays upon us I have seen lines out the door. They are open on Saturday until 5:30 which is a big help. Great customer service!!”
9:30AM - 4:30PM
11312 US Hwy 15 501 N #107, Chapel Hill
Mailbox Centers
“I recently visited PakMail and was thoroughly impressed with their outstanding service! They truly are a one-stop shop for everything you could need. From shipping with multiple carriers like UPS, FedEx, and USPS to professional packing services, they made my entire experience stress-free and efficient.
The staff is incredibly knowledgeable, friendly, and always willing to go the extra mile to ensure everything is done right. I highly recommend them for their convenience, range of services, and exceptional customer care!”
“I love these people. They are very friendly and warm-hearted. It is always nice to go there to do business with them. The only inconvenience for this location is hidden in a corner. Several times my packages were returned because other carriers could not find the location. Could they use a big font 1129 in the front?”
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Mailbox Centers
“Donna was a delight when I arrived with an embarrassing amount of return boxes for Amazon. She was quick, professional and full of grace. Marisol was also very helpful in organizing the effort. Thanks!”