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March 2024 by John Wittenmyer
I can't believe how many good reviews there are of this place. BEWARE - Our storage unit price has increased from $120 a month at the time of signing, less than 1 year ago, to $190.That's a 60% increase from May 2023, to April 2024 - 11 months.I do not understand how this is not illegal.Be very careful if you plan on leaving stuff here for more than a couple of months. They will absolutely take advantage of you.
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January 2024 by Ruth Bard
Highly unethical and unprofessional. Don’t return calls. Nearly impossible to communicate with. Beware.
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December 2023 by Leigh Woodruff
Great business always clean when I go to my storage.
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October 2023 by Chris Wood
Has no dumpster on site that tenants can use. Never seen that before.
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September 2023 by Charlene W.
Set up and access to public storage is manageable. UNFORTUNATELY, they changed their business model and no longer have staff members on site. NO ONE has returned our calls in 3 MONTHS!!??!The "online assistance" equates to NO ASSISTANCE. You will get "Looped" into their phone service, with no ability to speak to a human. They WILL NOT ALLOW you to cancel your rental unit, it's a TRAP. This is a HORRIBLE BUSINESS and terrible service. I highly recommend you DO NOT USE THIS BUSINESS. We are reporting this to the Better Business Bureau.
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August 2023 by Jessen
I had a complicated, messy situation with bad tenants who illegally moved all my furniture, art and personal possessions from a furnished house into a packed 10' x 30' Public Storage unit in Carrboro - then stopped paying rent on both the house and the storage unit. Caroline helped me work with those bad people and transfer the storage unit into my own name. As I was able to regain possession of my house and start recovering my property, Caroline helped me transfer into a less expensive (5' x 15') storage unit. As an older person who prefers face-to-face business interactions over navigating the online world, I appreciate Caroline's patience and professionalism. Thank you Caroline!
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June 2023 by Sharon B.
Very positive experience! We needed storage for only a few weeks. Booked the last space they had available at this location sight unseen. It ended up being perfect! We had some trouble with the lock upon arrival (our fault), but when we called for assistance they were able to help right away. The move out process was very simple.
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June 2023 by Mary Dooley
Meg was fantastic helping me today. Jeanie was also great when I first contacted PS at Jones Ferry Rd in Carrboro, NC. Having such good people on staff is a real asset for this com
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June 2023 by Cody D.
These guys are horrible. They don't answer the phone. They don't return calls. If you loose your passcode or key they will make no effort to help you. They force you to by their lock but do not have a master or an ability to cut the lock off. Your are better off leaving your stuff in the street then with this sham of a supposed business
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May 2023 by Peter Thorn
Worst customer service ever! The electric ceiling light quit. I reported this four times. Each time they expressed their sincere sorrow and said they would have someone call. No one ever calls...
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February 2023 by Amanda N.
Would have been nice if the girl in the office actually did her job ... paid for a unit we can't use because there's no way to lock it even with the padlock we bought so we can't even store anythingAlso it is not climate controlled so if u care about ur belongings don't rent a unit from them , when u pull up and doors are open and the floors are soaking wet that's not a good thing . Also they owe us 30.00 dollars for the cost of the unit that we never used
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January 2023 by Tommy Watts
Poor customer service , people want return calls, ignore long term customer
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October 2022 by gustavo ruiz
I got a storage unit and the worker there Chris was great. He made the rental process very easy and simple.
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September 2022 by MumuZ MumZ
I kept all my stuff there for about a year. I loved all the staff and they were always extra responsive when I asked them anything. Very clean office and my unit was air tight definitely going to choose them again
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September 2022 by McStan
Lidia was great, the facility was very clean and easily manageable. Overall an amazing location, would rent here again!
