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March 2024 by j9NCIAPA
We were at the club we'd 3/13 and saw a container of chicken broth was punctured and breeding bugs. I mention to the associate at the register, she started back that way I would assume to get it cleaned up. When we were there today 3/15 the punctured pack was still on the shelf. Are you selling it at a discount as there are only 2 full ones in the pack? Would it okay to run it to the bug spray area to make the rest of rhe insects are gone before purchasing?
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March 2024 by Jason Oh
Bad customer service. Line at customer service desk and employees just walking past like they have no idea what was going on. Took over a half hour to do a return with only 3 people in front of me.
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February 2024 by Scott P
Concerning bakery conditions... i was about to purchase their 24 pack of fresh cookies and found multiple bugs flying INSIDE the plastic package. Upon closer review this was present in several of the containers on the bakery table. Either bugs got trapped inside the kitchen production and they replicated, or there are so many flying insects around the baked goods section that a bunch found their way into a bunch of closed containers. Which version is worse?Regardless, we passed on any cookies or other fresh food items. Not only were we disappointed because their cookie chunk recipe is excellent, but we were so disgusted I do not know if I'll ever purchase these from this location in the future. Ironically, our membership expires this month and it's clearly a sign to try other wholesale stores.Historically, we've favored this club and location. However, since the pandemic with shrink-flation and their redesigned merchandising setup it has only been downhill. It is frustrating, but there is a reason retailers come and go over time and Amazon takes over.Also worth noting is the lack of a customer satisfaction experience. I went out of my way to find and employee in the back and then ask for a supervisor. Upon showing the manager the gross health code violation, I received nothing for my trouble.Did they remove the packages I pointed out? Yes (from what I saw)Did they articulate what caused it? NODid they express any real contrition? NODid they show appreciation for getting the section cleared? NODid they offer so much as a coupon or an IOU for next time? NO
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February 2024 by Jeremy Watts
Check your statements. They automatically renewed me last year for 110 and I had to cancel a card thinking it was fraud only to find out it was a waste of my valuable time. I turned that auto-renewal trash off. So my wife uses her card in a kiosk between then and today and they skim that information from you and turn the auto-renew back on every time you use the kiosks. Seems illegal. They're now refunding my membership fee. There are options here, so I will go elsewhere. They need to be exposed for this. I bet they try to do it again next year even though I won't have a membership. What a slimy way to do business.
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February 2024 by Joe
Two bad experiences with this place. Gas station attendant yelled at me through the speaker when I was leaving about "Don't light that cigarette here!" It was damn pen I stuck in my mouth! 2nd time they refused to mount the tires I just spent $800 for because "they are not factory size" and my truck is lifted on 33's. Then gave me a hard time returning them. Sam's Club didn't have a problem mounting non-factory size tires.
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January 2024 by Betty Smith
Just had an unpleasant experience with a customer service representative. An item I purchased had a coupon for $2 off and 10 cents off gas. For some reason, their system didn't give the "*" the receipt to indicate 10 cents off the gas. I went to the customer service desk and the representative said to just go get the gas and come back with the receipt and they will adjust it. I told her I wasn't getting gas tonight. She proceeded to tell me the next time I get gas, bring the receipt and the coupon indicating there is 10 cents off with me and they would adjust it. I told her I was not going to come in extra after getting gas. She got visibly annoyed with me. I asked her to take the item off my receipt. Then told her that it was not my fault their system was not working properly and that she didn't need to take it out on me!She is a customer service representative. Perhaps she should find a different role as she sure was not providing good customer service!
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December 2023 by Daniel Petit-Frere
This goes for electronics, food, and clothes. Great pricing and inventory All the above
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December 2023 by Annemarie Obianuju Charles
Best place for a great discount. Most of the staff members are friendly and helpful.
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October 2023 by Kate Lindekugel
During my last pickup order, the attendant put a punctured bag of raw chicken directly onto the upholstery of my car. The chicken was not in a grocery bag, so the voluminous amount of chicken blood / juice could not be missed. I now have to pay to have my car detailed to keep it from smelling like a dumpster, assuming detailing will even work (yet to be determined). The selection in the store so far has been sub-par compared to other discount clubs like Costco or Sam's. Also, items are frequently advertised in the app that aren't available at my location, even though the app is supposed to filter out those items. Editing / using the app shopping cart is a pain. Fruits and vegetables in that section of the store are frequently rotten and inedible. On the whole, I would not recommend BJ's unless you have extenuating circumstances where you need a wholesale club and no other options are available in your area.
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August 2023 by Dan Schaub
Been a member for 15 years now. Love that they honored the medical exemption during covid.
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July 2023 by Stanislav Family
The store is stealing your money. I asked for a refund for next year's subscription, the staff canceled my current subscription. I said that I only needed to return the money, and not cancel the current subscription, their manager said that he could not change anything. I contacted the company's support service for help, they apologized, but said that they could not help. As a result, I paid for a 12 month subscription, and after 11 months they took away my paid subscription due to their fault. I have never seen such deceit. I did not receive any compensation, no refund for their incompetence. I do not recommend contacting this store and their service.
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July 2023 by Anthony Andres
This store has gone completely down hill in the past 6 months. The renovation/rearrangement was unnecessary and is being totally mismanaged. I understand this was a corporate edict and it’s apparent they don’t care about the customer experience. We’ve been members for over 20 years but are now switching to Costco.
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July 2023 by Charles Davis (Chucky)
Always one of my favorite places to go. Have everything you need and the staff is so friendly and helpful
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June 2023 by X Lee
Bad return experience- they said they couldn’t scan the barcode on my receipt and decided to give me a gift card. When I explained this was not refunding my money back to my credit card I was met with a vacant stare. I took the gift card because the employee seemed to not know what to do. She was at an auxiliary booth next to the Customer Service desk. The Customer Service woman did not seem interested in helping me so the woman who handles the self check out area tried. Customer Service needs to step it up. For the record this would NEVER happen at Costco or Sam’s Club.
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May 2023 by James Woerner
We love BJs for a lot of items but word of caution don't get milk here. About half of every jug we have gotten is spoiled well before the sell by date. Skim, 1% and 2%.
