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June 2025 by Sarah Vermillera
Another weekend blackout no account access again. App sucks can't even access my funds on website. Absolutely ridiculous.
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February 2025 by Philip Cunningham
THANK YOU COASTAL CREDIT UNION !! Best friendly customer service from Coastal Manager Ferlino Smart! My cash deposit at the Coastal ATM was declined because i put in wrong pswd, then the ATM tried to return my cash to me but jammed. I thought id lost my $140. I went into the Coastal office and was immediately helped by Mgr Ferlino Smart. She figured out what happened with the machine, and reimbursed me my $140 after end-of-day trueup. I had used a card from a “big international bank” and had called them for help, but they played me off! Then hung up on me. THANK YOU COASTAL CREDIT UNION !!!
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September 2024 by Anna Ptak
Stan Hannen and his team are exceptional. Erica and Catherine stayed on top of everything and answered all of our questions. We will definitely work with them in the future!!
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September 2024 by B oc
Terrible customer service caused me to close all my accounts. Go to any other institution.
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July 2024 by Collins Pendleton
Went to secure financing for a loan on a truck. Very disappointing experiences.
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May 2024 by Ruth Kipping
Stan, Erica and Catherine at the Coastal Credit Union made the mortgage process so easy for me. They were incredibly responsive (took my calls on the weekend!) and had a wealth of knowledge. They were able to answer any question, followed up when I needed to provide documentation and made an earlier closing date possible.
I would highly recommend reaching out to Stan Hannen (Mortgage Loan Officer) if you need financing for your home!
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April 2024 by Amanda Wohlfarth
There team was awesome, they worked with us on a quick turn around time to secure our first mortgage and the whole process went very smoothly, 100% recommend!
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April 2024 by Amanda Tabak-Otero
There team was awesome, they worked with us on a quick turn around time to secure our first mortgage and the whole process went very smoothly, 100% recommend!
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April 2024 by Elizabeth Mimms
Stan Hannen and his team were exceptional during our home buying process. We could not have asked for a better loan officer, the amount of knowledge and experience Stan brought was invaluable and we are now moving into a lovely home. Thank you CFCU!
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March 2024 by Arturo Banks
I let Coastal Credit Union do my latest mortgage and it was a pleasant experience. They worked with me to make sure I had extra cash if needed before closing out my equity loan. So I pulled a little extra out for my granite kitchen countertops which will be installed on 2/29. Thanks for working with me Stan!
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February 2024 by Brian Green
Coastal has the worst customer service of any financial institution I've worked with. I will be closing my accounts and never look back.
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February 2024 by Jake Hartman
I banked here for multiple years and I wouldn’t use Coastal for any of my future banking needs. It has nothing to do with the rates or anything like that. However, the systems Coastal has in place is pretty pathetic. Their app crashes half of the time. At least once a year, I have to call customer service to reset my password to access my banking. Which is crazy because when I do reset my password, I use the same one I had and the system tells me I can’t use a existing password… huh? Which leads me to my final point. The overall customer service is always unfriendly and rude. Not a pleasant place to get help from. I hope things can improve.
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January 2024 by Caleb Hilton
Underwhelming customer service. A bald gentleman was particularly useless
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December 2023 by Jon Pugeda
One of their employees at this location stalked me at a restaurant and threatened my family. He would not let me leave the establishment and had his hand behind his back as if he was carrying a gun. I asked him if he was indeed carrying a gun and he said, “I might have one on me”. i asked him again and he said to the person I was with, “you should step outside” then again repeated it. I went behind the counter to inform the employees he had a gun and called 911. This man should NOT be employed here at ALL.****UPDATE****I did call and absolutely NO ONE in any of your offices has reached out to me with any kind of update. You have a horrible brand and business ethic. Lives have been threatened and endangered and your company shows ZERO concern. I have followed up multiple times with Renee Agostini who said she would provide an update last Friday. NOTHING!!!!
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August 2023 by Sarah Park
Longtime member of coastal federal and just recently purchased a first home. Working with Stan at Coastal made the process of getting a mortgage at a great rate a smooth and effortless process. Prompt, profession, and friendly service. Couldn't be more pleased.
