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February 2024 by Dena F.
Huge thank you to the wonderful employee at Firestone this morning who quickly checked and filled the tires on our rental car, for no charge. Our car kept giving us a low tire pressure warning, so we stopped there to have the tires checked. Highly recommend this location. Super friendly too.
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February 2024 by Janay S.
i can say so many great things about this team with great customer service being one!! My first time here they made me feel right at home as if I've been here before ! The manager Joe hunter and his team are the absolute best! i went to get my tire patched first visit and they were quick and easy i just had to ditch vavoline and start getting my services here instead! if you want a place with fast service, very friendly and great prices! definitely choose Firestone
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February 2024 by Anne W.
I want to give a shout out to their mechanic Kit. I took my car in to get it aligned and he noticed that my key fob didn't work. He went above and beyond by replacing the battery. I am beyond impressed and grateful for this. The fob quit working a couple of years ago and I tried replacing the battery. It still wouldn't work. I tried reprogramming it and that didn't work. I had come to the conclusion that it was broken and I wasn't willing to spend the amount of money required to buy a new fob when I could just lock and unlock it with the key. Thanks to Kit I have this feature back. I would also like to say that I was very impressed by how professional the manager was and how well he treated not only me, but all of the other customers.
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February 2024 by Samantha Hoover
Rance did a wonderful job. The shop was able to have my vehicle seen quickly on a Sunday and diagnose everything within a few hours. I was so relieved and thankful to have a shop take my vehicle in so quickly plus they didn’t charge me a dime despite running diagnostics and reseting some electronics (since the issue ended up being electronic and recommended seeing a dealer). Overall, a very professional, honest shop and I highly recommend to anyone!
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February 2024 by Georgina Street
Kitt was so thorough with my Mini Cooper alignment. He did an amazing job. The service advisor was very friendly and helpful!
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February 2024 by Mark Allen Groff
I can't say enough good things about this Firestone store, Joe Hunter, and the rest of the staff that work there. I know very little about cars so I'm an easy target for unscrupulous mechanics. But, I've never once felt cheated or mislead at this business. In fact, quite the opposite. They go out of their way to ensure my cars safety. And for that, I'm grateful! I recommend the Firestone on Maynard completely!
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February 2024 by Ne Valentine
Joe Hunter ended up saving me $150! The staff was incredibly efficient and kind and I look forward to using them again! Best auto care experience, highly recommend!
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February 2024 by Fernando Damasceno
The attendants were nice and service done as expected. They were very honest about the your car issues.I recommend this Firestone site for a good service.
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January 2024 by Neville Yoon
Came in to have my loose splash guard refastened or replaced if necessary. They were fully booked for the weekend, so they couldn't fit me in right away. Instead of holding my car overnight, they took a look at it in the parking lot and secured it with zip ties for free. Fantastic!
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January 2024 by Adam Whiteside
Visited this location twice so far, both times had fantastic customer service. They had me in and out within 20 minutes both times. I got a great explanation for both my problems so I've got a better idea of what to look for in the future. Definitely my go to auto care location!
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January 2024 by Stephen Walters Jr
Don't go in when they have more than an hour til they close. Unless you're buying tires because they'll make time for you.
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January 2024 by Terence Pete Sr
Great service! Highly recommended! My granddaughter needed her car to get to work but the alternator tensioner had broken. She called and spoke with Rance who gave her a repair quote over the phone. He called me back with a few questions and had her back on the road by the end of the day.
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January 2024 by Charles Hengst
You replaced the cat 14 months ago and it's already bad. You want to charge another $2,000 to replace it again. Since when does a cat go bad in 14 months?
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January 2024 by G30rge Huff3rt
POS system was down so I had to leave my credit card information so they could enter it later, not ideal. Staff was great though, recommend.
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January 2024 by Randy Monchick
Very courteous service. The GM (Rance) seems to be a nice addition. Reminds me of the old days when Robert was the GM there. The new customer service person (Joseph) is breaking in nicely. I appreciated his openess about his learning curve...and that he always seeks advcice from his GM if there is a question he cannot honestly answer. Much appreciated!
