Firestone Complete Auto Care in Cary, NC has earned a strong reputation for reliable and friendly auto service. Customers appreciate the staff’s professionalism, efficiency, and respectful treatment. The service manager and team members, such as Lee Collins and Phil, are praised for going above and beyond to meet customer needs, whether it’s completing a last-minute state inspection or providing excellent customer service. The staff handles urgent issues quickly, like fixing a tire with a screw in less than 30 minutes, which helped a customer enjoy their weekend plans. Customers also highlight the knowledgeable and friendly staff, including Robert, who made a positive impression through his empathy and trustworthiness, even accommodating a noisy pet with kindness. The team shows genuine care and compassion, especially in stressful situations like a tire blowout just before a long trip. Overall, Firestone in Cary offers comprehensive auto care, from tire sales to maintenance and repairs, with a focus on customer satisfaction. The staff’s professionalism, efficiency, and friendly attitude make it a trusted place for vehicle needs, ensuring customers feel respected and well taken care of during every visit.
I have taken several of my cars here over the last 6 months and have always been happy with the customer service, attention to detail, and the timeliness of their work. I would strongly recommend them.
August 2026
Fantastic service. Had a flat that I thought needed to be replaced that they were able to patch no problem. They also replaced my lug nuts free of charge! Huge shoutout to Seth and Dan for their great customer service!
August 2026
I had a bad experience at a different shop so I came here for a second opinion and they got my Yukon rolling, smooth like butter on hot toast.
They hooked me up with great tires and a perfect alignment!
