Firestone Complete Auto Care in Cary, NC has earned a strong reputation for reliable and friendly auto service. Customers appreciate the staff’s professionalism, efficiency, and respectful treatment. The service manager and team members, such as Lee Collins and Phil, are praised for going above and beyond to meet customer needs, whether it’s completing a last-minute state inspection or providing excellent customer service. The staff handles urgent issues quickly, like fixing a tire with a screw in less than 30 minutes, which helped a customer enjoy their weekend plans. Customers also highlight the knowledgeable and friendly staff, including Robert, who made a positive impression through his empathy and trustworthiness, even accommodating a noisy pet with kindness. The team shows genuine care and compassion, especially in stressful situations like a tire blowout just before a long trip. Overall, Firestone in Cary offers comprehensive auto care, from tire sales to maintenance and repairs, with a focus on customer satisfaction. The staff’s professionalism, efficiency, and friendly attitude make it a trusted place for vehicle needs, ensuring customers feel respected and well taken care of during every visit.
Great waiting area! Phenomenal advisors! Kept me informed through the process! Definitely recommend! Will be back!
March 2026
Dan and his team were fantastic! I had never been there before, but I will definitely be back and recommend them, as well! Thank you for your great help!
March 2026
I called in to make an appointment and the staff was very helpful and moved efficiently. Huge shoutout to these men working here at this location! Seth was a huge help, and so was everyone else.
