Michaels is a large craft store that offers a wide variety of art supplies, fabric, canvases, yarn, knitting and crochet supplies, frames, floral items, scrapbook materials, beads, jewelry kits, craft machines, and more. It is a popular place for creating anything, with extensive assortments designed to inspire creativity. Customers also visit for party planning, as Michaels provides balloon inflation, party decorations, gift packaging, favors, tableware, and seasonal décor, making it a convenient one-stop shop for all party needs. Many shoppers appreciate the store’s helpful staff and good customer service, with employees often assisting customers and offering solutions. However, some have noted issues such as frequently being out of certain items like white glue, and difficulties with the limited space for self-checkout, which can be awkward and slow. Customers also suggested that the store’s website could improve by indicating aisle locations for items to make shopping more efficient. A standout employee, Lacee from the Cary Crossroads Custom Framing Department, received high praise for her professional and attentive customer service. She handled a mistake with a mounted plaque on artwork with kindness and professionalism, offering solutions and ensuring the customer was satisfied with the final product. Other staff members have been described as calm, kind, and helpful, especially during busy times. Overall, Michaels is a reliable store for crafting needs, offering a broad selection and friendly service, with opportunities for improvement in product availability and store navigation.
Everyone at this store is very friendly and Peggy has been helpful with my unusual craft project. The store itself is very clean and organized, and appears well-stocked.
May 2026
great place usually, but I went the other day for a pickup and was told that they had no stock of the item I ordered even though they accepted the order online. The following day I got an email that my pickup was ready! I’m glad I received my out of stock item so quickly, but I didn’t appreciate the deceit.
May 2026
The framing department went above and beyond to help us quickly and safely frame our wedding ketubah before and after our wedding ceremony. Amber is an angel! We are so thankful for her expertise and service.
