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March 2025 by Sally O.
The cashier is on a power trip be careful, she looks like she would fight you if you provoke her. Not good to have someone with anger issues handling the registers
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March 2025 by David Bernath
Good selection of stuff, organized so it's easy to find what you need.
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March 2025 by rjhnyc
Didn't stock what I needed- elastic @ 4"x 36"...
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January 2025 by Donna Hamlin
I just visited this particular store this morning. I am very disappointed in the service received. It's very early in the day and only a few customers in the store. Walked up to pay for items, and without looking up at me, the cashier said to use any register, and let me know if you need help as she walked away. Yes, I needed help, but she wouldn't know...she walked away. I looked around and decided she must have been telling me to use self check out. I waited for someone to come because I needed help. The same cashier came back and said I'm handing a curbside side order. I'll get to you when I can." I asked someone else for a manager who finally comes while the original cashier is ringing my purchase up. I still wanted to explain my issue with him. The manager says, "What can I do before I tell him what my concern is, he makes it clear that he is not helping me because I'm done. I was out done, i said to him, "You can't even address my concern because you want hear it. He said sorry about that,
there's nothing I need to do. We'll me and my money will not return to this store ever again. I refuse to pay for rude service. Michael's, y'all have a good holiday.
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January 2025 by Cheeno Tariq
Customer service is amazing..
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January 2025 by Ava Kirby
Not the greatest selection, and crazy long lines.
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December 2024 by Randy Parnell
Nice people - lots of different craft items.
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November 2024 by Nancy Hughes Cowan
Always find what I'm looking for and more
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October 2024 by Haley Brooke
Did not like employees trying to sign people up for store credit card in the aisles as I’m shopping.
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June 2024 by Laura Plotkin
The most helpful staff, especially the manager Holly, she's simply the best! Well stocked store and very well organized and clean.
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June 2024 by Marshall Evans
Staff was helpful. Prices are crazy as usual.
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May 2024 by Johnnie Nobling
This has to be one of the worst Michael’s in all of their collection. This is the third time I’ve been in the store, looking to create something. And no one is working the floor. The entire staff of the store is one person behind the cash register. Helping people find things to buy should be a bigger priority for this company than it is. I will not be back.
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April 2024 by Cristina Sacco
I've been going here for 10 years. I have never had an issues with employees. Three things to discuss: 1) I try to avoid coming here because many times they are out of the item(s) I'm looking for. Recently, they were out of white glue. *shrug* 2) Self-checkout is awkward and doesn't work here with their limited space. And good luck if you need an employee to help find something. They are usually with customers at the front so we had to wait in a long line to talk to someone. I will say once I had employees come up asking if I need help. 3) I find myself walking around the store looking for stuff. It would be helpful if their website told you what aisle the item is in...like the hardware stores do.
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April 2024 by Tia S
I'd like to take a moment to recognize and thank Lacee from your Cary Crossroads Custom Framing Department for her excellence in true - active - actual customer SERVICE. I went to pick up my framed art this past weekend only to find that for some unknown reason, the metal plaque was mounted to the middle of my artwork. When I placed the order for the plaque, we talked about whether or not it would fit on the outside of the frame, or centered on the glass on the outside or centered at the bottom of the mat inside the frame, never did we discuss mounting it on the artwork. So when I opened the package to check your work before leaving, my heart sunk. Michaels has demonstrated total lack of care or concern. I didn't know what to say... Lacee and new employee, Kim, both reacted as professionally as possible with surprise to see the plaque mounted on my actual artwork. THANKFULLY, I had printed a photo that was easily re-printable. Not free, but easily reprintable. Thankfully, we're not talking about a priceless piece of art. If it had been, based on the disservice I'd experienced, it would not be surprising.
Lacee is an exceptionally attentive, kind, professional and capable employee - who clearly demonstrates real pride in doing good work. I sincerely hope that she is acknowledged for her customer service excellence. She listened to me calmly and patiently (as did Kim) and offered me reasonable solutions. My re-ordered custom mounted plaque framed piece was correct / to my satisfaction now. Kudos and sincere thanks to Lacee, Kim (new employee) and Omen.
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April 2024 by Jannaee Sick
My go to place for crochet projects.
