Phydeaux is a pet store known for its wide selection of high-quality pet foods and products that are often not found in larger stores. Customers appreciate the clean and organized environment across its locations, including the Cary, Raleigh, and Chapel Hill stores. The store is praised for its curated collection and the helpfulness of some staff members, with one employee in Cary being highlighted as especially attentive and knowledgeable. Many customers feel the store genuinely cares about animals' well-being and enjoy the friendly atmosphere created by some employees. However, there are mixed reviews regarding customer service. While some staff members are enthusiastic and eager to assist, others are perceived as sour or unwelcoming, which detracts from the overall experience. In Cary, some customers mention that staff could benefit from additional training in customer service, as their attitude varies and sometimes seems dismissive. Additionally, since the store was bought by Feeders, some customers have noticed a reduction in the variety of smaller business collar and leash brands, which was previously a main reason for visiting. Overall, Phydeaux is appreciated for its product selection and dedication to animals, but customer service experiences can vary depending on the staff.
This store is fabulous! They carry loads of high quality pet food varieties that you won't find in other big box stores. The employees are always ready and willing to assist.
August 2023
Store has a wide selection of high end food, toys, beds, and more for dogs and cats. Staff is always very helpful.
January 2023
Great prices, huge selection way better place than any regular pet store
