REI is a business focused on outdoor gear and adventure, offering its own line of products backed by a satisfaction guarantee. Customers report that employees are often knowledgeable, patient, friendly, and helpful, sharing enthusiasm and offering invaluable tips to ensure customers get the right products, such as footwear, cargo carriers, or helmets. The staff is described as skilled and sometimes goes above to resolve issues, like handling exchanges. The store provides maintenance and repair services, notably for bikes and e-bikes. While some find the prices affordable and reasonable, especially with a lifetime membership, others note that repairs can become expensive. The customer service experience varies; some find it phenomenal and well-organized, while others describe it as awfully disorganized, with slow service both in person and on the phone. Despite inconsistencies, the membership program is appreciated, and many employees leave a positive, impactful impression.
Nancy was incredibly helpful and nice! She helped get our whole crew fitted and set up for a backpacking trip
July 2025
JK and Ken helped my wife and I try on multiple sizes and styles of footwear. They were both knowledgeable in products and the membership opportunities.
July 2025
I've been here twice for maintenance on my e bike. Every time Jim and the guys take care of my e bike problems. And with the lifetime membership the prices are really affordable. Overall it's a great shop
