REI is a business focused on outdoor gear and adventure, offering its own line of products backed by a satisfaction guarantee. Customers report that employees are often knowledgeable, patient, friendly, and helpful, sharing enthusiasm and offering invaluable tips to ensure customers get the right products, such as footwear, cargo carriers, or helmets. The staff is described as skilled and sometimes goes above to resolve issues, like handling exchanges. The store provides maintenance and repair services, notably for bikes and e-bikes. While some find the prices affordable and reasonable, especially with a lifetime membership, others note that repairs can become expensive. The customer service experience varies; some find it phenomenal and well-organized, while others describe it as awfully disorganized, with slow service both in person and on the phone. Despite inconsistencies, the membership program is appreciated, and many employees leave a positive, impactful impression.
Knowledgeable and friendly staff. REI was having a great sale and we were able to find walking shoes in our size. Often stores have great sales but their stock is limited. Worth a visit.
May 2026
Somewhat smaller inventory than other locations, but still scored some amazing deals so no worries. Amy was an awesome help at checkout!
May 2026
Jim in the bike shop exceeds expectations, top notch service, def recommend for all bike needs !
