State Employees’ Credit Union (SECU) receives positive feedback for its friendly and professional staff, especially at its branches. Customers appreciate the courteous, helpful, and member-oriented service provided by tellers and staff members. Many reviews mention specific employees who go above and beyond, such as one who called back to assist with account transfers and another who greets customers with a smile and a positive attitude every time. The smaller branch environment is described as polite, friendly, and professional, making for a pleasant banking experience. The staff’s helpfulness and professionalism create a welcoming atmosphere where customers feel valued and cared for. Additionally, the Member Services Support Center is busy, but customers are encouraged to use ATMs, mobile apps, and voice services first, with the support center as a helpful backup. Overall, SECU is recognized for its excellent customer service, helpful employees, and a friendly environment that makes banking a positive experience for members.
Excellent service for a visit to add a member to our account. Caleb was efficient and kind. We were in and out in 20mins. Will definitely visit that branch again.
January 2025
Thomas was so helpful and very informative and professional.Thanks
October 2024
The entire staff is friendly, professional, and excellent to work with. Troy in particular made everything seem simple and helped the process go smoothly. Thank you!
