Trek Bicycle Cary is a destination for the latest products from Trek and Bontrager, service for bikes of any brand, and local ride recommendations. The store is wonderful, with everyone being very friendly, helpful, approachable, knowledgeable, and providing exceptional customer service. They offer a solid selection of bikes and accessories, with plenty of built bikes and a willingness to build one if needed. Their repair and tune-up service is second to none, efficient, and above-and-beyond the call of duty. They provide great service for any brand, completing assemblies, immediate fixes, 360 overviews, and ensuring bikes are safe. The staff is highly recommended for first-time buyers, taking time to properly size bikes and answer all questions. It is a great place and a pleasure doing business with them, with customers confirming they will continue to return.
We have had the most amazing experience with so many of the staff members at this store. They are so welcoming and so knowledgeable.
February 2026
When I brought my road bike in for a much-needed tuneup, your technical staff quickly analyzed what it needed and gave me a detailed estimate. The work was done in three days and the bike rides as smooth as butter again. The staff members I met were courteous, knowledgeable and professional.
February 2026
Very welcoming and helpful staff. Will be shopping here more often.
