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March 2025 by Nisha Thapa
The guy did help me with the activation but when I wanted to buy a iPhone case for my 15 pro max and asked them where do I pay for this? The lady aggressively said We are working on something give us one minute. What is more important than a customer who wants to buy something from your store?
Please be better for your customers.
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March 2025 by Seth
Rude customer service, not helpful and will talk down to you
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March 2025 by Sarah Walker
Went back still did not receive the help I needed, but Andrea was nice enough to inform me why and now I'm mad at Verizon and not this specific store. Andrea was very nice and helpful.
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March 2025 by Chad Miller
I will say the people at this store are really great, they were helpful and patient.
Verizon is the problem. I switched on Sunday and went back to a competitor on Monday. It was the most confusing process I have ever been through for a cell phone. The service was awful, I even had crackly phone calls, Verizon needs to up their game in the triangle. Their website was broken and I could get no help in the chat.
Avoid Verizon like the plague in the Triangle. There are much better services out there for similar cost. AVOID and save yourself the headache. I could write so much more, but I think the one star speaks for itself.
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February 2025 by Omar Lateef
I have been with Verizon for over 15 yrs. I have the Z5 flip phone which I've had for 1 yr. plus now. I know there is a problem with the screens on the Z flip phones which a florescent green line appears on the screen where the phone folds, so I have experience this problem with the phone before. In other cases there is never a problem going in the Verizon store and having it replaced. This particular time I ran into a Verizon sales assoc. that was a little "EXTRA" than most, He perceived to tell me that they don't file claims in store @1910 Walnut St. Cary, NC 27518 which in the past it was never a problem. I then asked to speak with a Mgr. A "Black Female" who stated her name as Andrea, who also co-signed that they don't do repairs, warranties or claims in store so she gave me Asurions number to file the claim. At this point it was just a green bar going across the screen. I then call Asurion 800 number I couldn't file the claim because it was asking for a $99 deductible up front which I felt like I shouldn't have to pay because it was a defect with the phone. So I went on line to file the claim, I was then transferred to 4 different departments, finally back to Verizon rep who stated it was a warranty claim which wouldn't require a deductible. The Verizon rep then sent me back to Verizon at 1910 Walnut St. Cary, NC. 27518 where I ran back into the Mgr. Andrea, my Z flip 5 front screen is now bleeding where it is non functionable. The Mgr. Andrea perceive to tell me that my Z5 flip phone had "Physical Damage" as if I dropped it or something' that I had to file a claim back with Asurion who then tried to charge me a $99 deductible. So I then left with a non functionable phone. Like I stated in the Beginning I have been with Verizon for over 15 yrs, this has been the worst experience that I have "Ever" received!!! I am definitely looking into other carriers.
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February 2025 by Vidhi Patel
Nice and quick Service !
Specially Jeff is a very helpful guy.
Thank you Jeff !
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February 2025 by Stephen Reynolds
I’ve been a loyal Verizon customer for 27 years, but my recent visit to the Cary, NC location at 1910 Walnut Street around 5:45PM on Saturday, January 25th, 2025 was nothing short of infuriating and disgraceful. I expected professionalism and respect from a company I’ve supported for nearly three decades, but what I encountered from the manager on duty, Brianna, was the polar opposite.
Jason Rodriguez, though simply following Brianna’s orders, was caught in the crossfire of her incompetence and utter lack of leadership. Brianna, on the other hand, decided to escalate the situation with her arrogant, condescending attitude, completely unfit for someone in a managerial role. Liability concerns, while important, can and should be handled with tact and professionalism—not with the dismissive, low-class arrogance that Brianna displayed.
This wasn’t just a minor issue; it was a masterclass in how NOT to treat customers. Brianna’s disrespectful tone and unprofessional conduct were so appalling that I can confidently say she should not be in a customer-facing role, let alone managing a store. A manager’s job is to de-escalate situations and offer solutions, not to berate or dismiss a long-term customer. The way she handled the matter was beyond unacceptable, and I won’t stand for it.
Rest assured, this issue is not over. My dashcam and GoPro captured everything, and I’ll be submitting the footage to Verizon corporate. It’s one thing to deal with an issue—it’s another to be disrespected after 27 years of loyalty to a company. I strongly urge corporate to investigate Brianna’s behavior, address her lack of professionalism, and ensure no other customer has to endure this kind of treatment.
Verizon, I hope you’re listening. Your customers deserve better than this.
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January 2025 by Carolyn DeLarue
Verizon has been my cell phone carrier for over 10 years. Customer service at this particular place on this day. It was really good considering it’s right before Christmas. Sometimes when you call Verizon for technical support, you can be on the phone for hours. Other than that, I’m happy with Verizon.
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January 2025 by James Bowling
The employees and managers need replacing,This store is a waste of time to go into . They need to be retrained and tested or Fired! I don’t live in Garner nc but I do recommend the Verizon on HWY 70 in Garner
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December 2024 by Scott G
Please steer clear of this store. The people working at this store are rude and and even the manager was no help and told us to call into the company. The company already told us to come to the store. They just keep saying no. I asked them to call corporate to start a fix. They refused and said they would not. I you need help with anything Verizon has customer no service. I have never seen such lack of customer service in any industry.
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November 2024 by Rachel Donovan
On Friday, 10/18/24, I went to the Verizon store at the Cary, NC location for a phone upgrade. I was assisted by Andrew Harder. Mr. Harder was completley inappropriate and unprofessional during my visit. There were several instances where he was rude and argumentative. While I waited for my phone to be set up he proceeded to share conspiracy theories about the government and their response to Hurrican Helene. This rhetoric and conspiracy theories are harmful to the community members who live in Western North Carolina. These lies affect the care and assistance that victims of the hurricane desperately need. Mr. Harder’s job is to sell phones, not spread rumors. I attempted to correct Mr Harder’s lies, as someone who was directly affected by the hurricane, but he became louder and spoke over me. Mr. Harder was also not upfront about the pricing of my trade-in. He did not share the cost until after I signed all of the paperwork and the phone was set up. Mr. Harder was also training a new staff, which concerns me if this is the customer service they’re learning. I will not return to this Verizon location because of this inappropriateness and how uncomfortable Mr. Harder made me feel.
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November 2024 by David Schulman
Staff are little more than sales associates operating as a front end for the appallingly bad Verizon customer-service organization. They don’t have much useful information, and possess very little power to intercede on behalf of their frustrated customers.
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November 2024 by Allison Joyce
The manager was sitting on a phone call using speakerphone rather than using earphones or holding the phone up to his ear like a polite person
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November 2024 by Hannah Hoffman
I went to this location to trade in my old iphone because I had purchased the new iphone 16. Stephen asked how he could help me and from the beginning he had a chip on his shoulder and seemed very annoyed to be helping me. When he explained they could only give me $195 for my phone, I requested that I called the account holder, my father, so that they could speak to each other and confirm that this was the deal that another Verizon store had put in place. My father was rude to Stephan via phone and I feel really horrible about the way my father spoke to him. The reason I am writing a one star review was because of the way that Steven treated me. He threw my phone down and my case and told me that he wouldn’t help me, to go somewhere else and kicked me out of the store. I was so embarrassed at the way
he treated me in front of others and there was no reason for him to kick me out when I was KIND to him. Stephan is no better than my father and they should both be ashamed of themselves.
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October 2024 by Laura Connelly
Person who greeted us was rude. Set a poor tone for the experience. After 30 min waiting, we noticed Salesmen standing around although we were waiting. When we asked how much longer, we again got a rude response and were told “I have no way of knowing”. She then went over and got a salesman for us. We were given incorrect and misleading information regarding a trade in and more. Bad experience, we recommend you go elsewhere.
