Verizon in Cary, NC, through Victra, offers a positive shopping experience with helpful and knowledgeable staff. Customers appreciate the friendly greetings and clean, spacious stores. Staff members like Jazz, Nick, and Liz are praised for their expertise, patience, and kindness, making the process of upgrading devices and transferring accounts smooth and enjoyable. While some mention that the process can be slow, overall, the team provides detailed advice and excellent customer service. Many reviews highlight the store’s professional atmosphere and the staff’s ability to meet various needs, from phone upgrades to device trade-ins. Customers often leave satisfied, noting their experiences were pleasant and stress-free, making Verizon a trusted choice for wireless services and technology needs in Cary.
I was immediately greeted, which was nice. But the process of getting a new phone and my dad transferred took over an hour. Staff was helpful, just slow
May 2024
Jazz was wonderful to work with. She was extremely knowledgeable on all products & services. She answered every question in great detail and provide context along with expert advise on which products she'd recommend. She made the upgrade process enjoyable.
May 2024
Everything was impressive from the beginning. Clean, spacious, with professionals to welcome me. The representative Nick was all these things as well as knowledgeable, patient, efficient and informative. It actually was a quite enjoyable experience rather than an unpleasant hassle.
