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February 2024 by Rob Knox (Rob)
I place an order online for pickup. The store failed to give me some of my items. When I got home and called the store - the manager refused to issue a refund unless I came back to the store which is an hour away. The manager claimed it was against Petco policy. I called Petco corporate and had a refund and extra rewards for the trouble in less than 10 minutes. The manager on duty Feb 2, 2024 at closing is an absolute dirtbag and completely incompetent.
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January 2024 by Hattie Hargraves
Great place
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January 2024 by Betsey John Cheshire
Took my lab mix for bath, Megan was quick, professional, thorough, and pleasant. I would rate her and her service 5 stars, I knocked off a star because I did not appreciate the check out process. I am sure that it makes sense for them, but it was a little bit of a nuisance to have to pay up front rather than at the salon.
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January 2024 by Nataliia K.
Great store, wide selection. Nice staff.
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December 2023 by Alice Patterson
The items in the store are covered in dust. Limited selection. Staff were friendly though.
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December 2023 by Mocha
Found a cute collar for my submissive ?
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November 2023 by Helios Ash
I get my pet snacks here, but I always cry walking past the birds. The cages are small and have poor enrichment. Parrots are especially social. I hope they stop selling animals here because it's clear they are neglected.
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October 2023 by Bill B.
Just kind of a sad location. Employees leave much to be desired. Prices aren't good to enough to justify going here over a better pet place like petsmart or Phydeaux. No one here has an animal first mindset lol
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September 2023 by Jonah Sharkey
I'm incredibly upset about what the groomers did to our dog. They wounded him while giving him his haircut, taking off a chunk of the skin on his chest. It looks like they cut his hair with their eyes closed because the sides were uneven and they took off one of his eyebrows. He's so sad and I'm worried about his health.
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August 2023 by Moif
We have visited this CH location for saltwater aquarium needs. The employees that work that area have always been exceptionally nice and helpful with our questions.The lizards and other small creatures look happy. I'm sure there's some level of "chain store care" going on, but I've never had anything but good experiences here. Kitties on the side are happy, too.
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August 2023 by James Plummer
Great customer service and a good selection of pet food.
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July 2023 by John Ngo
Beware of karen at this store. Called her at 11ish on July 24th, I ask to donate two gerbil. She was very rude and her tone showed she was annoyed. Especially I told her repeatedly that I couldn’t hear her. She was upset that I couldn’t pronounce gerbil right! English being my third languages. I have enough education to get hired and fire her with the way she’s working. I have never ever had an issue with petco before. Love the place, but this is my first ever bad experience in years of being a loyal customer. Love the store. Don’t recommend the worker. Try finding a boy or someone so you don’t have deal with her attitude. Just a nice tip while shopping here. Hope that woman is as ugly as her attitude like holy it’s upsetting and funny. She gonna cause a protest to treat out of country trilinguals better lol. What a rude person. Told me “look here” and stuff
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July 2023 by Laurie Mcclure
I was nervous to bring my dog to the training but Jessika has made us feel so welcome. With only 3 out of 7 classes completed she is excellent. The petco set up was just right.
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May 2023 by Gage Howe
The dog grooming team at this location is awesome. We have had a great experience with Donna. No one has been able to cut our dogs nails, and she is somehow able to pull it off. Plus, he looks and smells great afterwards.I can't speak to the quality of the overall store itself, but I would definitely recommend Donna in the Grooming Department.Thanks!
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May 2023 by Kerri
This store is in a strip mall, like most Petco stores. I was looking for unstuffed cow hooves, which Petsmart does not sell. I found their prices to be lower than Petsmart, although inflation has definitely hit, like everywhere else. They had a very good selection of dog toys to put treats in, as well as cow and pig parts for treats. A friendly employee approached me as I was wandering around in search of the cow hooves and took me to them. The only complaint I have about this store is that the parking lot was extremely full and a space was hard to find.
