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October 2023 by Henry Hepburne-Scott
The BEST BANK I’VE EVER KNOWN. First Harrington, then BNC and now Pinnacle - through their various mergers this bank has never lost its personal touch, friendly, helpful and totally reliable, with particular thanks to MARIA CROSS who is a banking superstar. Thank goodness there are places where fabulous customer service is still a thing.
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September 2021 by Bradley Shewmaker
Dominique Johnson is a horrible bank manager. She refused to cash her own banks check.I asked her to explain a policy and when I disagreed even though I complied she still refused to cash my check even after I jumped through her hoops.
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August 2020 by Quiana Fairfax
I never thought I would do a bad review for Pinnacle Financial Partners but today i had a terrible experience with the branch supervisor, Dominique. I have never had a unpleasant experience but I also think it’s very unprofessional to speak to a customer with disrespect in their tone over a refund. My account is very personal, but I have never had someone go through my account and personally insult me and how things have transpired on my account which is none of anyone’s business but mine. I understand being firm in a decision but communication is all about tone and what you say and how you say it. Always choose your words wisely because you never know when someone else is listening. Im sure viewers may not agree but this was my experience. Gertting a call from the regional manager along with her supervisor was very refreshing. He PLESANTLY explained to me the reasoning for her decision which i understood but he agreed that her tone and how she communicated to me shouldve remained professional no matter what. Always be the professional!
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August 2020 by Michael Tiemann
Through many acquisitions and mergers, some of the bank staff remain the same folks we have done business with for the past 15+ years. We appreciate that they value long-time employees who deliver friendly, personalized service!
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April 2020 by Anthony West
First bank I have ever been to that will not cash there own checks
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March 2017 by Stephen Daniel
Convenient, professional, local. Excellent service. Their website is pretty basic.
