Cellular Sales at 201 S Estes Dr. is a trusted Verizon store offering a friendly and helpful in-person experience. Customers appreciate the knowledgeable staff who assist with upgrading phones, including Apple iPhones, Samsung Galaxy, and Motorola devices, as well as helping with Verizon plans and accessories. Many reviews highlight staff members like Shane, Terence, David Johnson, and Joe for their excellent service, patience, and willingness to go above and beyond. Customers find it easier and more satisfying to visit the store rather than calling customer service, as staff members take the time to answer questions, diagnose issues, and resolve problems thoroughly. The store provides a welcoming environment for upgrading devices, understanding billing issues, and exploring Verizon’s latest promotions and services. Overall, the store is known for its great customer care and commitment to making the Verizon experience positive and hassle-free.
Wade helped us at the Verizon store today in Chapel Hill and gave us excellent service with good rates and answered all of our questions even though we kept him for a very long time. We highly recommend this business to others.
February 2026
Thank you to Joe Crimmins and Zach. I dropped my phone off of a roof yesterday and needed to get something new immediately. Joe already knew that time was important to me and made the process as fast as humanly possible. Thanks again.
February 2026
Joe Crimmons is singlehandedly the most competent Verizon employee I've ever worked with. In and out under 15 minutes with exactly what I needed, after I'd had a very stressful 3 days. Glad customer service like this still exists.
