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February 2024 by Robert Hill
Joe and Mark were great ! These two are located at the University Place located on Estes in Chapel Hill. You could not ask for better customer service.Above and beyond !
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January 2024 by Kathy Merritt
Worked with David at university mall Verizon. Positive experience and a first despite multiple visits to other V stores over the years ~~ professional, kind, respectful, thorough, knowledgeable, honest, and PATIENT! Verizon would do well to clone this employee!
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January 2024 by Claire Taft
I had a great experience at this store. I had been to multiple other Verizon stores that were unable to help me transfer my information to my new phone. David Johnson at the Chapel Hill location was very helpful and easy to work with.
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January 2024 by EBKFrmOTA
The workers are very friendly and they make sure you get the exact item as promise . Especially Joe big shout out to my main man he was very cooperative and help me understand the terms of my bills and items that I have recently purchase
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January 2024 by RobertsMom NC
Great staff - truly took the time to help us and provided guidance choosing plans/phones. Glad we went to this location.
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December 2023 by Catherine Jewitt
Joe was both knowledgeable and patient-definitely a five star experience for my new phone set-up today. I highly recommend this Verizon store.
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November 2023 by Karen B
My husbands phone stopped working on Thanksgiving. No matter what we did we could not get it to come back! Took it to the local Verizon store and DeMarcus and Joe took over! Within 5 minutes we were back working. Great folks, easy to work with and effective! Thank you!
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November 2023 by Mala Ananthan
I was at this store trying to update my iPhone but encountered multiple obstacles since my old iPhone 6+ became nonfunctional 4 days ago. Staff at the store, Joe Crimmins, Dwayne Duane and Gabe were extremely patient, kind and knowledgeable and they were problem solving patiently applying different ways and was able to resolve my complicated phone issues. I appreciate their helpfulness and professionalism as well. This will be my Version store for any issues in the future!!
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October 2023 by Cindy Ammons
I changed from an android to an iPhone. Joe Crimmins at University Place Verizon was extremely helpful and so patient explaining the ins and outs of my new phone. Great experience!!
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September 2023 by Shelby Lamm
The folks at this store are so helpful. They were there for us in a very tight pinch and went above and beyond to make sure we were connected and our service was working. We are SO GRATEFUL to Joe and the rest of the staff - we will always choose this store for our Verizon connection needs!!!!
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September 2023 by Brian Welty
I am a new customer of Verizon from AT&T. My expierence with "Mar", my customer service representative at the University Plaza was spectacular.As going to my cell phone provider can be tasking to me. Mar made my expierence easy and actually fun.The manager I believe, "Joe" was also very efficient at running the floor during a surprising busy time as it was raining all day on a Saturday. Joe has great composure and candor under stress.Thank you team for your endeavors.
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September 2023 by Mary Thomas
I have been here three times. The first time with DeMarcus (pleasant, calm and in training) but secure in himself to ask for help from others, another man who was not interested in anything but sales and not service, and Joe (the manager-VERY knowledgeable, agreeable and helpful. He deserves 5+ stars.
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September 2023 by Danni Dwiggins
I went in to have a replacement iPad looked at as well as some other minor account issues. The entire staff could not have been more helpful. As I was the only guest in the store at the time I got star treatment. All my questions were fully answered. My iPad was successfully set up properly and the other account issues finally resolved to my satisfaction!
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September 2023 by Ronda Johnson
Unfortunately, I just had a horrible customer service experience at this store. If you don't buy your phone or accessories from them, don't expect assistance. I bought my previous phone from there and my new phone directly through Verizon to take advantage of a deal. I had a problem with tranferring data between phones and asked if they could help me. The representative was very condescending so I left and called Verizon and they walked me through the issue. That store lost me and some of my friends as customers today.
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August 2023 by Stephen Lucente
Kayla and Brad were AWESOME helping with our account. I came in about 10 minutes to closing, and they were patient and helpful, and had such a good attitude I'm kicking myself for not simply going there to start service in the first place. My problem stemmed from trying to start service over the phone, and you can have a lot more problems that way. Nice going staff!
