1-800-PACK-RAT is a portable storage container and moving company that provides simple and flexible solutions for customers in the Charlotte, North Carolina area. The company offers on-site storage, warehouse storage, local moving, and long-distance moving services. Customers have praised the company's knowledgeable and helpful staff, who have been described as professional and friendly. The delivery drivers, such as Luiz, Antonio, Dayja, and Daniel, have been commended for their excellent service, with one customer noting that Luiz "handled this job" when others could not. However, some customers have experienced issues with delayed deliveries and poor communication from the company. One customer faced multiple delays in the delivery of their belongings, which caused significant stress and financial burden. The customer expressed disappointment with the company's inability to provide clear explanations or a reliable timeline for the delivery. Despite these challenges, the majority of customers have expressed satisfaction with 1-800-PACK-RAT's services, highlighting the ease of the website experience, the reasonable pricing, and the quality of the storage containers. One customer even mentioned that they now have a personal login with the company and will automatically schedule their next delivery. Overall, 1-800-PACK-RAT appears to be a reliable and customer-focused portable storage and moving company, with a strong emphasis on providing professional and friendly service. However, the company may need to improve its communication and delivery timelines to ensure a consistently positive experience for all customers.
Everyone at this location I dealt with was great. Jamie was super helpful and responsive and Antonio and Isaiah had no issues getting the pod dropped off and picked up in a mountainous area. Very impressed with the guys on this side!
May 2026
was getting directions for mybdriver to pick up his load
May 2026
Luis was awesome had me unloaded fast In and out!!!!!! Thanks Luis
