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March 2025 by Mike Horkan
Not so much a review on this location as it is on the AAA battery warranty only being applicable to the person who purchased the battery. 2 years into a 5 year battery and its dead with zero recourse.
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January 2025 by Alex Chirokov
I had a very frustrating experience with AAA car service. They clearly don’t care about appointment times. Even for something as simple as an oil change, they told me it would take about an hour—but it ended up taking 3 to 4 hours! Their appointment system is completely broken, making it pointless to book a specific time. If you’re not planning to drop off your car and pick it up at the end of the day, don’t even bother. The lack of respect for customers’ time is unacceptable.
The reason simple oil change takes 3 hours is because they are inspecting the car for things to repair. And when they say that something “requires urgent attention” like break pads, air filter or tires it usually means that you can drive for another 20k miles before really needing to replace them.
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November 2024 by P Woodward
I was going to go to this location to get a car inspection, but every single, and i mean every single, question I asked the girl who answered, with regard to doing a car inspection was answered like I was keeping her from doing something and in a negatory. And she might say its because the questions I was asking just warranted that response. Well no. Have you ever been talking to someone and you immediately get the impression that they simply do not want to help you figure it out or get something accomplished? Thats what happened here. I wanted to get our car inspected, and they couldn't do it that same day with the hour and a half that was left, which was A-ok, but when I began to ask her about other days and times and how long one would take if we waited, every single answer was as if I was interfering in her day! So this AAA member will not be going to Ballantyne's location until they make sure that whomever is answering their phones, is going to be kind, polite, and helpful! Speaking with a smile on their faces!
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November 2024 by Chirag Taneja
Awful management
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September 2024 by Adel Swanepoel
Please don’t take your car here, ever. Two days ago my engine light went on, it scared me as I know it’s seriously so I impulsively stopped here. I spoke with two men, individually, so very unfriendly so very rude , one said this is not the office the other shunned me away as I was in a cars way trying to pull out. I was so put off that I left. I explained to them why I need someone to please check. In the end leaving there my car did seize on me and I was stuck. The damage now is probably worse.
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September 2024 by Igor L
Went there today to do state inspection. It was very quick and I appreciate that.
The bad part is that the mechanic hit the lift post with the driver side door, twice (see attached).
Unfortunately, I'm not going to be coming back. I'm more appreciative of when someone else's property is treated with respect and care.
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June 2024 by Sylvester Sylvan
Horrible customer service called several times left voicemails some of the voicemails don't work they want you to send emails they are not reliable
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June 2024 by Monika
Great service, reasonable pricing and good communication
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June 2024 by bobbi mustin
Kevin Mclain helped me with my investments with AAA, he is an outstanding agent. I will recommend him to everyone who has concerns with their finances.
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May 2024 by Kyla Hermelyn
Have tried 3 times during working hours to get my international drivers license and every single time no one has been there working. The same person at the front says they sometimes go home early or come in late or not at all. It's bad enough the hours are only M-F 9-5 making it near impossible for working people to go but if you take time off work to go, don't expect anyone to even be there. It's absolutely ridiculous
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May 2024 by Andrea Riegler
Kevin McCline at the Ballantyne office in CLT gives top notch service and customer care. He is very detail oriented and is eager to address any questions or concerns. His service has been timely and very professional, with a friendly attitude. Highly recommend, we will be contacting him for further financial services in the future. Andrea Riegler
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April 2024 by Tasha Intriere
Dave and the team are always on point!
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April 2024 by Yanae I Gaskin
Very informative customer service and very nice and friendly. A+ service
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March 2024 by Jeff Holcomb
Great staff. Got my international driver's permit.
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March 2024 by Mary Salcedo
International Driving Permit (IDP) - We were worried this might take forever, but we were done in under 10 min! We were directed to Lizzie (I think Membership Services), and she was so kind, quick, and helpful. We had filled out the application at home, but they also have them there. Once filled out, they put the information in, take your photo ($12 if you're not a AAA member), then put everything together so the only reason you have to wait would be for the ink from the stamps to dry. It's $20 for the permit, so for two people and photos plus tax, it was $65.74. The permit lasts for a year, and the earliest you can get it is 6 months out. Great experience, and again, Lizzie was awesome!
