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February 2024 by firestarter12000
Very helpful and didn't mind offering installation for the windshield wipers I purchased. They even offered to put them on the following day in the event I didn't want to wait that evening due to them preparing to close. The 3 ppl that were working in the front exuded very professional and courteous behavior. They provided me with good customer service and even made sure I got into my car safely when I exited the store because the parking lot was really dark.
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November 2023 by maman Papa
Ridiculous team of managers hired here,very impolite ,disrespectful and rude. Spending their time in self talk.No reasonable understanding of what a warranty means for a defective item.Big shame .Before you go to this place,please read this. Thanks
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November 2023 by Eric G. Boulware
There is a clerk in there by the name of "TJ." He has a Terrible attitude and very poor customer service! I've been going there for years and have never been treated the way I was today! He is HORRIBLE!
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September 2023 by C E
8:30pm door locked with two black guy's sitting inside a red car with red interior full uniform make it make sense. Establishment Don’t close until 9pm that’s the West Side for you. Do better you never know who is in corporate. ? if you don’t want to provide service up until closing time. Find another Customer service opportunity.
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September 2023 by Drew Sloan
Very unprofessional. No effort whatsoever to be helpful. Don't worry, I won't burden this location with my business again.
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August 2023 by Robert Sampson
Fast and kind, associate were very helpful
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August 2023 by Renae H
Fennel was rude and seemed bothered to help.. I’m not a mechanic nor do I work at advance auto but I was sent to buy a part and unfortunately was not given all the details necessary to pin point the exact item.. Fennel made it clear she was bothered and quickly scrolled through all the item options with an attitude. I just walked out and went elsewhere to get what I needed, I always come to this location but I won’t be back after this encounter.
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July 2023 by Mel S
Fennel was rude and seemed bothered to help.. I’m not a mechanic nor do I work at advance auto but I was sent to buy a part and unfortunately was not given all the details necessary to pin point the exact item.. Fennel made it clear she was bothered and quickly scrolled through all the item options with an attitude. I just walked out and went elsewhere to get what I needed, I always come to this location but I won’t be back after this encounter.
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July 2023 by J. TODD TAYLOR
Store is very convenient. I never have to wait too long for service or checkout. Lots of car cleaning items !
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July 2023 by Timothy Little
Out of the four associates I saw, only one was eager to assist me
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May 2023 by lacresia Mcclure
Donovus had great customer service!
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April 2023 by Sha'kayla Reed
Was very happy with my experience and the help I received. The workers , Donovus specifically made sure I didn’t walk out without what I needed and without being over charged. They showed empathy and overall had great customer service .
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April 2023 by cherelle arrington
I went to this location for a curb side pick up. I called and the heavy set African American gentleman stated he cannot come outside because there anre only two people working. Okay , understandable! I am in a boot so I hobble in the store to see there are three employees working, two men and a female. The gentleman handed me my brake pads and rotors I had ordered. I grabbed the order and asked him, I thought it was only two of you in here? He then begin to grab the door for me because he now realizes I am in a boot! Pure laziness ! And this was the same gentleman that was outside putting on wind shield wipers when I first got there but , did not want to go back outside to carry the brakes! We have to do better!
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April 2023 by Candis P.
Donvous came to where I was at and help me with my car I really appreciate you and your kindness Thanks Advance Auto parts
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February 2023 by Nick Springs
I went in yesterday to look for some locks for my lug nuts and I didn’t see what I was looking for, so I kinda just was looking around to see if I saw anything of interest. Didn’t see anything I left probably was in there 10 minutes. When I decided to leave I was followed by a worker and accused of stealing. I made a trip to the autozone just up the street before I came in and purchased wipes.When asked what I stole I was told I stole wipes but I never went into the section where they keep them and I genuinely confused. Icing on the cake was my word wasn’t taken and i was asked to hand my wipes over to be checked out to see if they were used. When proven right I was given the wipes back.Being a regular shopper at this location and literally spending about $200 with them a week ago, it sucked I got profiled especially in the area that we live so it was belittling.Thanks Advanced Auto Parts
