AutoZone Auto Parts on Freedom Dr in Charlotte, NC is a well-known retailer for auto parts, offering a variety of new and remanufactured hard parts, maintenance items, and car accessories. Customers have noted that the store can be quite busy, often leading to long wait times. While some employees are praised for their professionalism and helpfulness, particularly one employee who goes above and beyond to assist customers, there have been reports of inconsistent service. For example, one customer experienced a lack of assistance from a staff member who was distracted while another employee, the supervisor, stepped in to resolve an issue promptly and even installed a new battery. Overall, while the store has its strengths, such as a wide selection and reward points for members, some customers have faced challenges with long lines and varying levels of service.
I had an issue with an online order placed for pickup. Called the store and Ms. V got me squared away even after customer service couldn’t. Saved me from making a trip back to the store. Customer service was also excellent!!
January 2025
Very professional group of women's that assisted me.
October 2024
MS. VEE is the most professional employee at this Autozone!! She goes above and beyond to help you find the product that you need. She is pleasant and friendly with the customers. Because of her patience and professionalism My Dad and I will be returning. Thanks Ms. V!!!!
