The Advance Auto Parts on Freedom Drive in Charlotte provides automotive parts and services, including free battery testing, installation, and engine code scanning. While experiences with other staff are noted as cool or professional, specific employees receive high praise for exceptional service. One employee is highlighted for offering to personally inspect a customer's vehicle to help diagnose and fix an issue, demonstrating great customer care. Another staff member is commended for quickly identifying a battery problem and providing efficient assistance. During a complex battery change, the team was insanely helpful, going above and beyond with their knowledge to solve a difficult problem with missing parts. A different employee is consistently described as cheerful and very helpful, preferred for commercial account service. Customers note the store's positive impact in the area and appreciate the professional demeanor of the staff.
Service was incredible they were super kind and understanding. I explained my car situation and they tested my battery and alternator all for free. They gave me advice about next steps. Super knowledgeable and would definetly recommend coming here!
February 2026
Joshua is the best!! He’s literally always at work. Not one time will you go there and he’s not there. Energy is always good and he’s always ready to help in any way. Thankyou for awesome customer service Joshua✨
November 2025
Jose help led me out with everything I needed would go to him for anything you need
