Truist is a bank that offers good personal service, especially from managers and tellers who are helpful and timely. A manager is praised for following through quickly on requests, and tellers provide great service. Staff members like Tiffiana go above and beyond to help customers, even with multiple tasks and urgent concerns, always maintaining a positive attitude. However, there are some issues with drive-thru service, which can be slow and irregular, causing long wait times. Additionally, the bank charges an $8 fee for cashing checks if the customer does not have an account with Truist, which some find unreasonable. Overall, Truist has friendly staff and good service, but experiences with drive-thru and fees may vary.
Marcus Burns is a great manager. Our company still gets personal service from him. He follows through with our request in a timely manner and that is so much appreciated these days with the banking industry. The tellers also give us great service.
April 2024
They charge an $8 fee to cash a check on one of their clients account if you, yourself, don't have an account with them. Insane.
February 2023
I pulled into the drive thru, sent my transaction in....a truck pulled up after me...sent their transaction in , got it back and left before I got mine back.....drive thru is very irregular in service. Being I walk with a cane 8t is convenient...I have waited up to 10 minutes to have my transaction taken care of.....
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
