CarMax in Charlotte, NC offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the stress of haggling. The car buying and selling process is designed to be simple and straightforward. Customers appreciate the 3-month warranty provided, although some have noted issues with vehicle maintenance after purchase, such as needing a distributor cap and spark plugs. Many reviewers highlight the positive aspects of the online process, with helpful representatives assisting in finding the right vehicle and securing financing. However, there have been concerns regarding the communication about vehicle shipping and appointment management. Instances of appointment mix-ups have occurred, but the staff, particularly a representative named Barb, have been praised for their customer service in resolving these issues. Overall, while the experience can be hit or miss, with some customers receiving only one key fob for their vehicle despite expectations, CarMax is recognized for its friendly staff and a generally hassle-free car shopping experience. For those looking to buy or sell a vehicle, CarMax aims to provide a convenient option, albeit with some areas for improvement.
Da Ghost is Gone! She served her purpose, now I’m going for the vehicle I want
August 2026
I had a great experience. Lisa was the one helping me throughout the process she was very patient , considerate, fast working, and helped me as much as she could
August 2026
My Personal Advisor Mr Allen Johnson is alsome he is a very kind an out going professional person you come to him walking you leave out in a beautiful car riding I have done bought 3 come an get you a beautiful ride at car max
