Comfort Suites Northlake offers a decent location, with a mall and fast-food spots nearby. The hotel features big rooms, and the check-in and check-out process is quick. While the breakfast was not rated, the hotel generally receives positive feedback, with guests describing the rooms as neat and clean, and the beds as comfortable. However, the hotel has also faced some challenges. Housekeeping has been a significant issue, with guests reporting that the staff does not speak English and is disruptive, slamming doors in the morning. Some guests have also encountered cleanliness problems, with rooms not being properly cleaned and floors being described as filthy. The hotel's management has also been a source of concern, with guests reporting difficulties in reaching the general manager and receiving poor customer service. One guest even had trouble getting a refund for a night they did not stay, due to the unacceptable condition of their room. Overall, Comfort Suites Northlake offers a mixed experience, with some guests enjoying their stay, while others have faced significant issues with cleanliness, housekeeping, and customer service.
I would definitely stay here again. Location was great and the room was good. Mike and other two receptionist were amazing. Highly recommended
June 2026
Great location with clean rooms and friendly staff. Not bad restaurant options within walking distance.
June 2026
Rooms are clean and hotel as well located. The lobby was under renovations, which wasn’t a big deal. What made it great was Mike at the front desk! Very helpful and helped us book a reservation for another night.
