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March 2024 by sally Bell
Ignored the whole time I was at the store. Not stroller friendly could not get around the displays . Worker was helping another customer after ignoring me and instead of walking around the display she kept climbing over my kid or putting her butt in my child's face when she would bend over to grab merchandise. I was already in a tight spot and moving was not an option right away.
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January 2024 by Cássia Luz
Variety and great prices.
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December 2023 by Daezha Moss
Me and my sister went yesterday, Madison and Jason were extremely helpful and attentive!
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October 2023 by Isaac Hunde
They have crocs, jibbitz, and every model you could think of. If you’re huge on crocs, they’re here!
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September 2023 by Roddrick Bing
Wonderful experience with all the staff helping with back to school shopping
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August 2023 by Andrew Denysov
I love Crocs. Really good. Not really cheap, but indeed good quality and comfortable shoes. I'm from Ukraine. And every time I'm in the States I come and use the chance to get a brand new Crocs model. This time it was the latest LiteRide
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May 2023 by Jill Moore
Was at this store on Monday and was very impressed. I was assisted by a young lady with long red/brown hair, I didn't catch her name. She was very helpful and I will definitely go back as we don't have a Crocs outlet store close to me. The Charlotte store is 6 hours from me but I'm generally in Charlotte quarterly so I'll definitely be going back. Didn't know until recently that Crocs carried sandals with the cushion/gel soles!
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April 2023 by Stefanie Lucille Lister
Always a good experience coming into this store. It's one of the few places that have good customer service. Today I was helped by Elizabeth who was very attentive and put in the extra effort to find exactly the croc I was looking for. Thank you!
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April 2023 by Stefanie Lister
Always a good experience coming into this store. It's one of the few places that have good customer service. Today I was helped by Elizabeth who was very attentive and put in the extra effort to find exactly the croc I was looking for. Thank you!
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March 2023 by Prabha Karan
One of the worst customer service in this crocs branch today at Charlotte premium outlet mall.They never ever care about the customers.I was trying out the sizes of classic lined clog for my daughter and kept the shoes in rack which I took from the rack. But the customer service manager asking us to place the shoes from the floor to the rack which was tried by other customers.He was making fun and talking about us with his colleagues (4 of them ). when I try to ask why he is talking about us and I tried to explain I kept all the items in rack which we tried but he was very much rude and ask us to leave the shop. That was one of the worst act from any of them. Don’t know what to say about him.Crocs management Team - are you looking at the reviews, please check the people who work in this store and try to ask them be polite with customers. I never ever ever will go to this store again.
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March 2023 by shanthi shanthi
Today we visited the shop after choosing one pair of shoes the manager told to arrange the shoes which is in floor. We said its not ours and went to other section the whole team is whispering about us we saw that and went to the team to ask they said nothing and moved and again went to billing section they behaved very rude they not even facing the customer in billing sec first experience is very bad With whole team ……….should take some action against the team in premium outlet charlotte….???? pls close the store if ur store wants to look like museum … we need some respect in store. Crocs??????they told to leave the store for not arranging ….
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March 2023 by Ryu Fan
Very disappointing customer service. Not a fan of the rude "manager" and will not be buying from this particular location going forward. This is why commerce is going to the internet. Store fronts are ran to give the best service. Rubber clogs have different sizes and feelings to them. You unfortunately can't buy these online without trying them on first. Only reason I came here was because of the limited inventory at Concord Mills. Better experience over there
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March 2023 by Dennis
I recently visited this Crocs factory store and while I was pleased with the selection of regular Crocs available, I was disappointed with the high prices, particularly as it related to the jibbitz.The store had a huge variety of Crocs available in a wide range of styles, colors, and sizes. It was clear that the store was well-stocked and that the employees took pride in maintaining the store's appearance.However, the prices were quite high, especially when it came to purchasing jibbitz. The prices seemed inflated and did not seem to match the value of the products. Additionally, it seemed that jibbitz were a key part of the brand's image, so it was disappointing that the prices were so high.Despite the issue with the prices, I was pleased with the overall experience at the Crocs factory store. The staff was friendly and helpful, and the store was well-organized and easy to navigate. If you are in the market for a new pair of Crocs, this store is worth checking out. However, I would caution against purchasing jibbitz, as the prices are quite steep.
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February 2023 by D L.
Very disappointing customer service. Not a fan of the rude "manager" and will not be buying from this particular location going forward. This is why commerce is going to the internet. Store fronts are ran to give the best service. Rubber clogs have different sizes and feelings to them. You unfortunately can't buy these online without trying them on first
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January 2023 by Joan Bracey
Have not visited this place before, was in with my Granddaughter, she purchased a pair of Crocs . I like store and staff was great.
