Crocs, Inc. is a leading global brand in innovative casual footwear for men, women, and children. The company's signature Croslite™ material provides a soft, comfortable, and lightweight feel in every pair of shoes. Crocs encourages customers to embrace their unique style and "Find Your Fun" in their colorful and distinctive designs. Despite being located at the Charlotte Premium Outlets, the Crocs store does not always offer outlet-level prices. Customers have reported that the prices are often similar to those found online or in regular Crocs stores. The staff's customer service has received mixed reviews, with some customers describing the employees as rude or unapproachable, while others have praised the friendly and helpful nature of the staff. One customer had a negative experience when they were yelled at by an employee while trying to ask a question. However, after speaking with the store manager, the situation was resolved, and the customer acknowledged the manager's efforts to address the issue and provide true leadership and accountability. On a positive note, several customers have highlighted the store's organization, cleanliness, and the exceptional service provided by specific employees, such as Jason, Maria, and Zorasia. These employees were praised for their knowledge, helpfulness, and for going above and beyond to ensure a pleasant shopping experience. Overall, the Crocs store at the Charlotte Premium Outlets offers a mixed experience, with both positive and negative reviews regarding the staff, pricing, and overall customer service.
Very welcoming very pleasant! Helped find the right stuff! Cashier both were very pleasant
August 2026
Nyhum was so great. He was very helpful and very encouraging.
August 2026
Nyhum was so patient and helpful to make sure my daughter got exactly the right pair of Crocs for her. He has great customer service skills, even despite the fact that the store was slammed busy and very loud.
