Goodwill - University receives mixed reviews from its customers. Some shoppers express frustration over the lack of bags provided at the store, which makes it difficult for people, especially seniors and those with disabilities, to carry their purchases. This issue is compounded by the strong chemical cleaner used in the store, which has led some customers to leave due to discomfort and health concerns. A suggestion was made that these practices may prioritize profit over customer care. Additionally, the absence of dressing rooms has raised concerns about customer privacy and safety, with reports of people attempting to try on clothes in inappropriate ways. On a more positive note, some customers appreciate the turnover of items, noting that the selection of books, DVDs, and clothing changes frequently. However, there are complaints about the staff, with some describing them as unhelpful and dismissive. Overall, while there are aspects of Goodwill - University that some customers enjoy, significant improvements are needed in customer service and store policies to better serve the community.
Clean and clothes & shoes much better organized than most. But needs more mirrors since no dressing rooms now.
April 2023
It was ok, there wasn't a lot of stuff out on the floor and the employees were kind of rude and just stood around and talked to each other more than helped
February 2023
The store was very well organized. The staff was friendly. And great finds
