Johnston & Murphy is a highly regarded store located at the Charlotte airport, known for its exceptional customer service and quality products. Customers frequently highlight the professionalism and helpfulness of the staff, particularly mentioning employees like Chandler and James. They go above and beyond to assist travelers, whether it’s outfitting them with new clothes, finding the perfect briefcase, or even letting them in before opening hours to purchase a much-needed belt. Shoppers express appreciation for the staff's friendly demeanor and keen eye for style, making the shopping experience enjoyable and efficient. Many have shared that they received compliments on their outfits shortly after shopping, reflecting the quality of the merchandise. The store has become a favorite among travelers passing through Charlotte, with recommendations for anyone needing stylish attire or accessories. Overall, Johnston & Murphy stands out for its attentive service and dedication to customer satisfaction.
I am traveling and forgot a belt. The store wasn’t even open, but the staff let me in to buy a belt. Amazing customer service!!!
May 2024
Huge shout-out to James T - this man helped me prepare ensembles for a full week in the course of an hour while I was on layover. Haven't even left the airport yet and already getting compliments on how I look.
Friendly, caring, and an eye for style. Give him a shout if you're ever flying through here.
May 2024
It’s my favorite shop at the Charlotte airport, and the gentlemen who work there are outstanding!
