Lids is a friendly store with a wide selection of hats and sports merchandise. Customers often mention the helpful and honest staff, especially Matt, who provides excellent customer service. He is known for matching hats perfectly to outfits, giving good advice, and making customers feel comfortable and valued. Many appreciate his positive attitude, willingness to go above and beyond, and his ability to create a welcoming environment. Some customers have had great experiences finding specific items like jerseys and hats, and others have enjoyed the store's variety, including Negro League products and new jerseys. Even when the store's machines or processes have a bad day, staff like Matt work hard to ensure customers are taken care of, sometimes offering discounts or directing them to other locations. Overall, Lids is a store where customers feel appreciated and eager to return, thanks to its friendly atmosphere and attentive employees.
Kyrstal was amazing and gave me exceptional customer service.
November 2023
The staff was very professional, helpful and knowledgeable, love the sports gear and the hats
October 2023
Matt was honest about a color to go with my shoes . He matched the hat exactly to the shoe color of my outfit. His attitude and approach was well respected. I’m coming back here soon.
