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November 2023 by Hillary Lutz
Lovely experience with Jim finding our perfect mattress! He was super knowledgeable, friendly, and patient. We’re very happy with our purchase and will definitely go back when we’re ready for the next one!
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November 2023 by Stacie Oste (personal)
Nothing new to report here: Jim Downey is AMAZING! Friendly, informative, knowledgeable and fun. We went to this location thinking we knew the mattress we wanted. Guess what? Due to Jim's education and guidance, we ended up with a completely different mattress that was more expensive than we anticipated. And we were HAPPY to pay that because it's the BEST mattress for our needs and sleep styles.Jim was such a delight to work with. He was funny and never made us feel pressured to buy. When other customers came in, he greeted them promptly and made sure we knew he was around if we needed him. He let us take all the time we needed to make our decision and we laughed and had a great time with him during the entire purchasing process.Jim - thank you for your warm personality and genuine care for your customers. Rest assured; I will be telling everyone I know to visit YOU when they need a new mattress.
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November 2023 by Miles Greer
From the moment we walked in Jon was hospitable, kind, and attentive. We were able to try several mattress types with varying firmness. Jon was quick and knowledgeable to answer our questions and made the process incredible easy. We’re thankful to have been assisted by an honest salesman who wasn't trying to make a quick deal. We can’t wait to try out our new king bed!
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November 2023 by Veronica Mason
What a pleasure it was meeting Jon. From the moment we walked in, he was very welcoming as he introduced himself. We explained what we needed and his knowledge of the product was obvious. Took his time to tell us everything we needed to know and more. Gave visuals regarding the mechanics of the coils in the mattresses, how the mechanism worked to give support to the body and introduced us to the various levels of mattresses.We appreciated his honesty, warmth and personable demeanor, and his great ear in listening to all our questions and answering them with ease.We are excited about our purchase and can't wait to get a good night's rest. Finally getting the mattress we've been longing for!****Thank you for your service Jon!****
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November 2023 by Regina Carbone
Starting with the warm welcome at the door all the way through the rest of our experience working with Jim was a pleasure! He thoroughly explained all of our options, asked many pertinent questions to help us make an informed decision and let us test drive all the mattresses we needed to! We would highly recommend Mattress Firm and especially Jim!
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September 2023 by Ashland Motley
Jim was a blessing to work with. My boyfriend and I came in on a Saturday and he surely made the experience memorable! Great conversation and so much amazing insight on helping us find the perfect mattress! Will definitely be coming back to see him when we move again to get the king mattress & adjustable base! Great guy & looking forward to working with him again in the future!
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September 2023 by Chloe Ratchford
I'm shopping for a mattress. Visited Mattress Firm on South Blvd for the first time. The salesman, Jim educated me on the different types of mattresses. He was extremely knowledgeable about the products, polite, funny and patient. He made my mattress experience great!
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September 2023 by Laura Wickson
I never knew a mattress selection experience could be so wonderful! Jim at the Mattress Firm on South Boulevard made my mom and I feel like we were the only customers in the world. He guided us right to what we were looking for, asked us questions with intent, and made us smile and laugh the whole way through. I would highly recommend anyone in the Charlotte area go see Jim for your bedding needs!
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September 2023 by Susan Hollis
Jim Downey was great. He was friendly, professional and knows his products. He made the overwhelming process of purchasing a mattress easier and enjoyable. It felt like we were with an old friend. We felt no pressure to purchase or like we were being “sold”. If anyone is looking to purchase a mattress we would 100% recommend going to see Jim.If you see this this review Jim, thank you for all your help. Also thank Jon as well.
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September 2023 by Kienan Galac
We had a great experience at Mattress Firm with Jim. He walked us through the different types of mattresses and the pros/cons of each. He was very respectful of our budget and allowed us to guide with what we liked. Would definitely recommend going here!
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August 2023 by a B
Jim made our purchase a wonderful experience. He is extremely knowledgeable and helped me find the perfect mattress pillow combination for my back issues. It is totally a cliche thing to say, but this was a great Sunday family shopping trip. And Jim is 100% responsible for this excellent experience . Mattress Firm is lucky to have him. Treat him well because I would totally poach him to work for my team.
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August 2023 by Casey Orr
My husband and I are writing this review to thank Jim Downey for a great mattress-buying experience. Jim was both personable and professional as we shopped at Mattress Firm. We had an idea of what we were looking for, and he made sure to provide us with thorough information that addressed all of our questions, making the process easy and enjoyable. We were not set on buying in-store, but the experience of shopping with Jim’s help made us confident that buying online was the lesser option. If you’re in need of a new mattress, then you should consider stopping by and meeting with Jim.
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August 2023 by Grace Harvey
Had a truly amazing experience at the South Blvd mattress firm - Jim is the very best, so knowledgeable and kind. Found the perfect mattress and was able to have it delivered less than 24 hours later. Beyond top notch service, would not shop anywhere else now.. even if you live in a different neighborhood, definitely worth the trip to South End for Jim / this location. Thank you!
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August 2023 by Lucy Cruz
Jim is the absolute best person to help you make one very important decision that could change your sleep. I suffer from back pain and hot sleeping. His advice is addressing all of my issues. I feel I made the best investment for my rest and sleep. He is joyful, kind, patient and an absolute doll!! Thank you Jim for making me laugh while I spend my $$$$. It’s all worth it so long as there’s a smile on your face!!! Run don’t walk to Mattress Firm on S Blvd. And to management, give Jim a raise. He enjoys what he does and brought joy to my shopping experience!
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August 2023 by Petrina H.
I want to say that my writing this review in no way reflects the wonderful service i got from Jim Downey. I have been sleeping on my replacement Luxe breeze for over week and I'm convinced this definitely not the same Luxe I slept on the first time I had this bed. This replacement feels similar to the pro adapt I tried....hard and firm. Pretty much the same. The first Luxe breeze I slept on was soft, conforming., very conforming. I will admit I am frustrated with myself for changing from the first one; however, deeply saddened that I am now in this bed that I'm back where I started before I walked in the store - In Pain. I'm not attempting to return a bed just replace. Im willing to pay for a bed, just a great bed where I'm able to sleep. It's 2:11am and I'm writing a review........ Im not asking for a miracle just for something to be done. **Sleepless in Charlotte ***
