Metro by T-Mobile on N Tryon St offers prepaid plans and phones from brands like Apple and Samsung. The staff is consistently described as friendly, amazing, and providing top-tier customer service with the best energy. They are noted for being incredibly thoughtful and kind, taking time to walk customers through plans and explain things clearly. Employees assist with accounts, phone selections, and even help customers to their cars. This excellent service makes the business look good and encourages customers to recommend it and consider switching.