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“I come here all the time to get different services done to my phone. I come time and time again because Iam never unsatisfied with the services I receive from them.”
“Just had my I Phone 13 mini screen replaced and it could not have been an easier and more pleasant experience. The cost was less than I was expecting. I assume I was interacting with the owner of this small business and he is an extraordinarily nice person.”
“Flavio was awesome. Very personable and patient and helped us with everything and explained all the processes clearly. Would recommend coming to see him if you guys are looking to upgrade!”
“Emma was phenomenal! I wish I could give more than 5 stars. The customer service was excellent, she was very knowledgeable, and handled several customers (including myself) in a timely manner. This was the absolute BEST experience I've had trying to get a phone! I would HIGHLY recommend that anyone looking for Metro service use THIS SPECIFIC LOCATION!”
“Nay, Omar, and Nancy i came here toD Town to get ny phone repaired the customer service was excellent very good I recommend any on to go their for their your phone service far as repairs”
“I was in a really horrible mood when I went in today (Sunday, Feb 22, 2026) around 11 am. The two clerks, one black girl with a soft voice and pink nails and a guy with dark wavy hair, were so kind to me despite me being a stinker. Shout out to them.”
“Walked in to have my iPhone 15 Plus fixed on a time crunch and they had it completely fixed & looking brand new within 40 minutes. 10/10 customer service and great pricing.”
“I arrived to this Total Wireless location after a call center representative enrolled me in autopay and accidentally deactivated my phone in the process. This caused me to not have service for THREE DAYS and after speaking to ELEVEN representatives who could not help, I visited a store in hopes someone could. I appreciate the store associate, Danny, for working with the back office team to fix my issue. He even called a second representative when the first seemed unwilling problem solve. Although my phone was still not working when I left the store, Danny did replace the sim card in my device, and I was able to get the phone working properly with the 12th call center representative I spoke to. Nothing beats a fail but a try and I am grateful for Danny's willingness to try.”
“Mr. Brinson Rose at the Berewick Verizon store was so very helpful today and set my biggest concerns at ease by being well informed about Verizon return policies and giving me the direction I needed to complete my requested service changes and return. He provided excellent customer service. Thanks, Brinson!”
“SMART Phone Repair is the best! And Samuel is even better! I stopped by the same day that I inquired about purchasing an iMac and was able to get it — it came in perfect condition and was fairly priced!!! He also was able to give me future advice on an old MacBook I have that’s been broken for months. Definitely go to Sam for repairs + new tech purchases, he’s super communicative and informed on market prices to make sure you get a great deal!”
“After spending 3 days speaking with different agents on the phone regarding my Apple Watch , I went into the store. Derrick was very helpful. He took the time and provided a clear explanation and resolved my concern.”
“Best Verizon store experience ever. I was in and out with an upgraded phone within an hour. Mike was very knowledgeable and made sure I was getting the best deal possible.”
“Javier was very informative and helpful when I needed to upgrade my old Samsung. Excellent customer service, great pricing, will be coming back here again for sure!”
“I have switched over to this company and the young guy at this store has been so helpful since 6 months that I have switched. I really appreciate his patience with me. Thanks Young Man❤️❤️❤️”
“Cell phone was slammed full and bunged up and I came to get a new one...so amazing to have competent friendly effective human help in getting a new one selected and set up to work! They did not push accessories, etc. and they explained their prompt answers without my having to ask. There were three representatives there and they assisted me and a couple as a team. SO much better than guessing and having to scramble for 20 minutes when I inevitably guess wrong online!”
“My first experience here was great. Arnold one of the employees was a great help in choosing a new phone plan. I appreciate the honesty and transparency of the workers and the company. Would definitely recommend”
“I have been doing business with Miguel for four years now. He is extremely professional, thorough, and quick to respond and deliver. I highly recommend him for all of your needs!”
“I brought my son‘s iPad that was completely shattered to the store today. Ahmed was very friendly, very professional and had the iPad ready and fixed in 30 minutes for an excellent price. I would recommend this store to anyone please come and you will not be disappointed! ?”
“Customer Service Rep Matthew was extremely helpful and courteous in answering questions and providing clarity regarding a switch from a competitor network. Well spoken and incredibly informative regarding policy, procedures and timelines.”
“Huge shoutout to Freddy. Not only did he kindly take me as a walk-in at 3:45 on a Sunday when the shop was closing at 4, but he also repaired my back camera in under 20 minutes. He showed outstanding professionalism, kindness, and genuine respect for me as a customer. From what he shared about himself, it’s clear he takes real pride in his work. If there’s any mobile phone repair business in Charlotte that deserves every customer it gets, it’s this one. Freddy, you’re the man - more people should aspire to provide service like you do. Highly recommend this business.”
“The staff there was very helpful especially Viviana, she helped me right away and even gave me extra special number's if I had any issues and she also gave me a deal.”
“What a great Total Wireless store we are having on 6132 North Tryon Street, Charlotte, NC. Muhammad is very knowledgeable and he is also good when it comes to customer service.Congratulations, Muhammad! Keep up the good work!?”
“Our family plan switched from Verison to AT&T and my phone was caught in the middle. Just before the holidays, I had no phone, in or out, for days. I work and that is unacceptable. My family members and I spent days on the phone with AT&T and Verison without being able to resolve the issue. I went to the Version store which sent me to an At&T location, which sent me to Apple, which sent me back to AT&T. Finally, my son and I went to the AT&T store on Kings drive on Christmas Eve, and Jayden, the sales manager, worked with us for 4 hours until she resolved the issue. She had to elevate through several sets of managers until she finally got the job done. Verison had not released the number and that created the problem. Yea! and thank you Jayden.”
9AM - 7PM
5536 South Blvd, Charlotte
Mobile Phones
“Owner of the shop was very straight to the point, kind, and humble. Dropped my phone off and it was fixed and ready the next day. A Motorola mind you, a Phone most bigger/mainstream places struggle to find parts for. I highly recommend this business for any kind of electronic repair. ?????”
“Shout out to Rob! This may have been the most pleasant Verizon store experience Ive had in over 14 years of being a customer. He was knowledgeable, clear, straight forward, and didnt try sleazy sales tactics. He gave me all the info I needed to get set up with my new phone and helped make an arduous process less dreadful! His colleague was also very welcoming and had great customer service skills!”
“My experience with Cody B at the AT&T store at Highland Shoppes was excellent. From switching my number over from another carrier to setting up my new account, the entire process was smooth, quick, and stress-free. Cody was professional, patient, and took the time to explain everything clearly without making me feel rushed. He answered all of my questions, made sure my phone transferred properly, and helped ensure my account was fully set up before I left the store. Customer service like this is hard to find, and I truly appreciated how seamless he made the transition. I would definitely recommend working with Cody at the Highland Shoppes location if you’re considering switching to AT&T.”
“Don't bother going anywhere else, take your phone here! Dude is awesome, he even stayed open a little later just to finish replacing my screen so I didn't have to come back the next day. I had spent all day driving around to other phone repair places who either didn't have my screen in stock, or just weren't helpful at all. Should've gone here first would've saved me a lot of headache!”
“The store manager Ree was unbelievably helpful. She was amazing and was able to help multiple customers thoroughly at the same time. The other employees were great as well and it was a great, easy experience.”
“Came in to start my own line from being on a family line, Silvia was a massive help and incredible patience with the slow process that proceeded.
Definitely would rely on her to help with any questions I had and any issues that come up in the future.”
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“Amazing service! The team at uBreakiFix went above and beyond to help me solve my problem. Everyone was friendly, professional, and genuinely cared about helping me. They made the whole process easy and stress-free. I couldn't be happier with the service. Highly recommend uBreakiFix to anyone who needs fast and reliable repairs!”