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December 2023 by Steven White
Nice store but very small and they are always out of our dogs food
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December 2023 by Jordan Williams
The store itself is nice. However the grooming department is absolutely atrocious. Bad attitudes, bad vibes all of the above. When picking up my dog I see all the other groomers irritated and agitated b/c the dogs they’re working on are moving to much. One groomer by the name of Jenna who worked on my dog was very rude. She expressed herself she is not experienced especially with puppies. When she came to speak to me about my puppies experience she expressed nasty comments stating she’s super intolerable and saying she won’t be working on her again due to that fact. My dog had tears in her eyes when they were bringing her to me and that hurt my heart. I will not be coming back to petsmart for grooming at all. I advise you all to do the same if you have younger dogs.
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December 2023 by Lydia
Reba really went above and beyond to showcase all the animals, reptiles and fish that they had for sale. They even offer routine dog obedience training.
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November 2023 by Kyla Davidson
The Banfield at this PetSmart is awesome. I had an alarming, potential life threatening situation with my Frenchie. As I had a previous pup that passed away from similar symptoms I was distraught and unsure what to do. Dr. Clinton, Dallas, Louise and the amazing team there were able to get my pup in quickly the same day. Not only did they alleviate my worst fears but Dr. Clinton was able to narrow down the exact issue. I am happy to say although my pup did have an injury, the care from this Banfield was the best I experienced in over 12 years of using this company. From scheduling, being seen and updated throughout the day, great communication and follow-up - I recommend this place for care and to get solid advice when you are unsure what to do.
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October 2023 by Briana Taylor
Love this place and the animals. They're was this one guy when he was getting pee fish I swear he killed it the fish didn't want to come out of the container so he kept refiling the container with water almost over filling the bag. Other than him great place def recommend
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October 2023 by Sonja I.
Please, dear lord, DO NOT take your fur babies to this location. My Shih Tzu is normally groomed in Charleston however, I was visiting my daughter and decided to book at the Rivergate location because my original choice store did not have availability. Let's start with the groomer coming in late. I stood there as he lackadaisically walked in with no introduction or apology for his lateness. Red flag number one! Received a call for pick up, when I arrived "Kim" quickly approached me stating there would be no charge for services today because my baby's ear was "nicked" with the clippers. When she retrieved him from the back, he looked HORRIBLE!! The cut on his ear was of course red with a snip of ear missing and blood stains still on his ear. The groomer cut off ALL his hair...even his fluffy tail, leaving him pink and sore!! I asked Kim had they applied anything to his cut, she replied Neosporin. No apologies, no care recommendations, just a blank stare and side eye from the incompetent groomer. I cried, this was a shocking and painful experience. I included before and after photos. The groomer should get charged with causing bodily harm to an animal. Save yourself and your fur baby some heartache - go elsewhere.
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October 2023 by Alex Sutherland
Great place to get your pet groomed. They do a wonderful job.
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September 2023 by Kassandra Pierre
I went to drop my dog off for his appointment only to have the appointment canceled. Within 5mins my dog somehow had a bloody eye after they took him to the back to assess him. He was pretty excited, still doesn’t explain how that happened tho. They cleaned it, it was a tiny cut on his eyelid but considered an “open wound”. They canceled and said I can reschedule within the next few days to give time to clear up. His “wound” healed well enough for a grooming. I reschedule, only to have them cancel without explanation. They called me a day before the appt. I missed it because I work. I called back and no answer. Would it kill them to leave a detailed voicemail so I know what to expect?! I rebooked and noted that I wanted to know why my appointment was canceled and still no response. I have a poodle, so I personally feel like it was just laziness and lack of skill.
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August 2023 by Dani MacIntosh
Went in for Dubia roaches and they were completely dead in every single package. The ball python they have also looks underfed. The rest of the store is ok.
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August 2023 by judy c.
I took my two goldendoodles and they came out absolutely terrible. I paid for the deluxe package and their ears are still very dirty and neither of them came out with a bandana or a bow. One has their face completely shaved off and the other had just the other had a line above his nose shaved off. Their whole body was shaved but it came out very very patchy.
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July 2023 by Sarah Belmonte
I’ve never had a bad experience here, but today was extra special. My cat is really sick and it’s been scary. My cashier was able to help me and went above and beyond. She could see I was overwhelmed and without hesitation helped me get what I needed. I really, really appreciate her kindness today! I can’t remember her name but it was at 5pm on 7/27.
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June 2023 by Jenna Lewis
We took our dog to this location for the first time this week. We explicitly asked the groomer (gave instruction) for how we wanted our dog cut. She told us that she was just going to completely shave him. For reference our dog is a labradoodle and should not be shaven completely down in certain areas. This was the quickest groom we have ever gotten and we were under the impression that it was due to laziness. She was extremely rude as well. Our poor dog has not loved his new do and is super patchy in certain areas. Safe to say we are not coming back and would recommend our friends follow suit.
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June 2023 by Eric Ransone
This is the place to go in the Steele Creek / Fort Mill area for your pet needs! They have an absolutely HUGE selection of items of all types for your pets - whatever type of pet it is. They have supplies for dogs, cats, fish, birds, and various reptiles. Even with the supply chain issues post COVID, they keep most everything in stock and at good prices. Staff there is great.....very kind, helpful. They are not puppy mills, so they don't sell any puppies there, which is great. They work with a group called " Saving Southern Kitties" who are a rescue group, and they provide spaces for SSK to board rescued cats and help get them adopted. The fish they have for sale there are healthy. We've purchased fish from there and never had any issues. They are VERY knowledgeable and helpful to help you make sure you set up your tank correctly and puck the right type and number of fish to ensure your tank is successful with no issues. They usually have a good selection of birds and reptiles too but I cannot comment on those because I don't have any as pets. Prices of everything there is competitive in my opinion so i shop there instead of having shipping charges added to online purchases of the same thing. There is adequate parking outside that's well lit and safe, I've never had any issues. Bonus is that Banfield Pet Hospital/Vets are in the same building. We've been coming to Pet Smart / Banfield ever since we moved to the Carolinas almost 13 years ago and don't plan on changing.
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June 2023 by Lady Lavant
Ashley is AMAZING! Super knowledgeable and very helpful! I left knowing more about dogs and dog food than I ever would’ve known!
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May 2023 by Nikki Lynn Koehler
Personally it was OK but I like tractor supply better. And the teeth people there were not the nicest. There was a gentleman there that was very nice and attentive to our children.
