Public Storage in Charlotte offers free reservations with no commitment and an online eRental option to move in directly. The experience can be mixed, with some customers reporting wonderful and incredible service from helpful, polite, and sweet staff who take extra time to assist, navigate the app, explain operations, and help secure units. However, other customers report difficulties accessing their own unit at night. The business offers personal attention and aims to provide easy service for finding and updating accounts online.
Property is clean hallways smell clean and staff are nice when I saw Carol at location .
May 2026
I met Shauntae while I was with a customer, and she was so kind and professional from the moment we spoke. She made me feel very welcomed and had such a positive attitude. Before I left, she asked if I would leave a Google review, and I was more than happy to! Great customer service and such a sweet person.
April 2026
Shaunte has given me Excellent service! She is patient and very helpful. She works so hard to make sure the customer is happy. She is a great addition to your Team. I’m always pleased with her service.
