Public Storage in Charlotte offers storage near you with free reservation and no commitment required. Customers can choose the online eRental option to skip the counter. The business also offers personal attention, a service provided for nearly 50 years. Multiple reviews highlight exceptional customer service from a staff member. This employee is consistently described as amazing, professional, sweet, wonderful, and very helpful. She is noted for going above and beyond, attending to all customer needs, providing plenty of information, and answering all questions. Reviewers mention specific help, such as finding a unit, assisting with a lock and key pickup, and even helping clean up a mess. Her customer service skills are called on point, extremely well, and the reason for a highly recommended rating. She is praised for her wonderful demeanor, her ability to speak and relate to people very well, and for bringing joy. Customers express deep appreciation, stating she is one of the best and deserves recognition. The overall experience at the location is described as wonderful, with great staff and convenience.
I recently won an auction and needed a few extra days to clear out the unit. Alexis was extremely helpful and professional throughout the entire process. She made everything simple and stress-free, and her customer service was excellent. Great experience overall—thank you, Alexis!
September 2025
The front desk lady is the best. Well mannered and polite. She even help move
September 2025
Alexis aka Lexi has been very helpful to me over the past month with my unit. I had to buy a new lock and key and she ensured that I knew when my key was available for pickup. She even helped me when I made a mess and needed help cleaning up. Thank you Lexi for being such a great help all around
