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March 2024 by Kelly Case
Prices are high but with the member rebate, great return policy and customer service well worth it.
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March 2024 by Jenny L.
Helpful staff, organized inventory, good deals. Love this place!
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February 2024 by T Joseph
Always fun to shop at REI. Great products that they stand behind and a friendly, knowledgeable staff.
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February 2024 by William Jones
Amazing staff, great products, & If you get the chance, sign up for REI'S membership, you won't be disappointed.
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February 2024 by Phyllis McGuire
Friendly people, always helpful
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December 2023 by Robby M
This place has everything you might need for outdoor living or camping. We walked around this store for well over an hour, and we didn't see everything in there.
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October 2023 by Laura
I tried to leave a review but of course it gets shadow banned. Very rude employees here. I was asked intrusive and inappropriate questions about my personal life.I do not need to answer personal questions to shop here nor do I need my appearance nit picked by some mean attendant getting off on tearing other people down so he can feel superior.That is not how you treat other people.
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October 2023 by Kelsey Lovett
The associate who helped us in the shoe section went above and beyond. He was knowledgeable, patient, and willing to educate. Very clean and organized store with cozy vibes.
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October 2023 by Amy Ah
We used to like the place, but it has become an adult shop and no longer can take the kids there.I'm not sure why they felt it's necessary to bring up the sexuality questions for kids and hang LGBT flag and more
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August 2023 by Adam Hand
Walked in to look around and it was great. The employees were fantastic. They let us shop as we wanted to. Wow
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August 2023 by Matthew Bankaitis
Went in looking for a bike for my triathlon. 2 different people were doing a great job letting me know what kind of bikes I should look for, what brands (high and low cost) are reliable/they get good feedback on. Really walked me through the process with ease. Left there with a bike a really like (low end of my price range) and with the accessories that I wanted without ever feeling pressured. Thank you Riley!
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August 2023 by Chloe Blalock
We came here tonight for new shoes. I was so impressed with Grace who helped us in the shoe department. She was incredibly patient and knowledgeable about the options. My husband and I both work on our feet and are picky with shoes so we tried on quite a few pair and before we knew it it was time for the store to close. She did not make us feel rushed and provided a great shopping experience even though we felt bad for being there past closing.
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June 2023 by Randy Silver
Wife and I purchased two e-bikes at REI Northlake. The staff in the bike department were fantastic with a special shout-out to mechanic Darrin. He came out of the shop to answer all our questions and patiently described each bike we were looking at. In the end he made the sale and we are very satisfied.
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June 2023 by Helen Tran
Alissa help me with my flat footed shoes and she has really nice recommendations. I appreciate her knowledge and kindness. James given me information about the membership. I may think about getting it soon. :)
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May 2023 by Naomi Menard
Went into the store to buy my son all the things he needs to go backpacking with Boy Scouts for a long weekend. After waiting for 25 minutes for someone to help us, we left. Very disappointed in the employees who preferred to ignore us instead of help us. We even walked up to employees and asked for help while at the hiking backpacks and no one showed up. There were plenty of employees walking around who were not busy.
